Job Introduction

• Are you interested in an exciting challenge?
• Do you like communicating with members of the public?
• Will you enjoy the challenge of working in a busy service environment?

An opportunity has arisen within the service area Stronger Communities & Regulatory Services for an Officer to join our Parking Services Team.

Role Description

You will be responsible for:

• Investigating, assessing and responding to all informal and formal representations against parking and bus lane Penalty Charge Notices.
• Following agreed criteria and within the correct timeframe.
• The progression of Penalty Charge Notices through set procedures to an appropriate outcome.

Required experience:

• 3 years’ experience in a front line customer related field and in communicating with customers in both written and verbal form.
• NQF Level 3 or equivalent in a relevant subject or evidence to support ability to work to that level
• Ability to use knowledge of Health, Safety and Environmental policies, procedures and regulations including risks in own area of work
• Able to use a range of complex IT packages relating to area of work
• Ability to adopt a process of continual improvement and suggest ways of working more efficient and effectively to improve service delivery.
• Knows and understands how to use, interpret, handle and communicate information
• Able to communicate sensitively and in an appropriate manner which considers the diverse needs of our communities
• Able to demonstrate excellent written skills, write reports and draft documents in a logical and accurate manner.
• Provide advisory/regulatory advice within a customer focused service delivery organisation
• Completes clerical and administrative work with accuracy and attention to detail
• Demonstrate understanding of the organisation its role in the communities and what it has to offer customers

You must be able to provide a professional customer service via the telephone, ensuring that customer calls are handled in a helpful manner and assist in the administration of the department’s parking permit and contract systems.

To find out more about the position AFTER reading the Job Profile, please contact Sulvinder Ram, Parking Services Supervisor on 07811088530 or email: sulvinder.ram@bradford.gov.uk

How to Apply

If you are interested in joining our team and would like some further information, please contact [Name of Recruiting Manager or Nominated Person] on [Contact Number] or email [Email Address].

Employee Offer

Equal Opportunities

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation.

We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs.

The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.