Wolverhampton

Location: Wolverhampton, WV1 1DD, United Kingdom

Address: Lichfield Street

INDHP

We have an exciting new vacancy for a Hotel Receptionist/ Duty Manager to join our team at The Britannia Hotel, Wolverhampton. Our hotel is a 117 room, stylish Victorian building situated in the city centre conveniently based just a short walk from key public transport links such as St Georges Metro Station, Wolverhampton Bus Station and train station .

Benefits include:

• An attractive salary
• Career development opportunities throughout the UK
• Significant staff discount rates when staying at one of our 60 hotels in the UK
• 50% discount off food and drink if staying at one of our hotels
• Friends and family hotel stay discounts
• Reduced membership at our Leisure clubs
• Free meals on duty (when applicable)
• Employee referral scheme
• Auto enrolment pension scheme

Your duties will include:

• Welcoming guests and checking guests in and out on front of house system
• Advising guests and visitors about the facilities on site.
• Being the point of contact for our guests during their stay
• Answering the telephone, making reservations, taking payments, reconciling the shift and balancing floats.
• Ensuring the smooth running of the hotel in the manager absence
• Assisting all departments as and when required.
• Providing excellent customer service to our guests.
• Being confident in managing various situations
• Overseeing different departments when needed

The successful candidate will be organised, punctual and well-presented, with excellent communication and customer service skills. Knowledge of Opera systems would be advantageous but is not essential as full training will be given.

We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances.

Work Location: In person