British Airways Head Office jobs in London

Job Summary

Key Responsibilities

• Provide comprehensive administrative and diary support to two Managing Directors, including prioritising competing meeting requests and managing changing schedules.
• Coordinate complex international travel arrangements, including flights, accommodation, transfers, itineraries and relevant visa or passport requirements
• Prepare and process travel expenses and other claims accurately and within required timelines.
• Act as a key point of contact for internal and external stakeholders, managing calls, appointments and committee meetings.
• Coordinate with Personal Assistants, Business Planning Managers and support teams across the wider function to ensure effective communication and information sharing.
• Prepare and distribute meeting papers, presentations, spreadsheets, reports and other business documentation.
• Organise meetings, leadership events, team offsites, away days, town halls and client-related events, including venues, access, facilities and refreshments.
• Process relevant system transactions under delegated authority, including travel and expenses, procurement, IT requests and employee portal approvals.
• Support invoice verification, procurement activities, reimbursements and basic budget administration.
• Manage verbal and written enquiries, routing requests appropriately and ensuring clear, accurate and timely communication.
• Maintain shared folders, mailing lists and communication channels, and support delegated correspondence where required.
• Build effective relationships with senior stakeholders, external partners and support colleagues across countries and functions.Identify and escalate diary, travel, logistics, policy or operational risks in a timely manner.
• Maintain the highest standards of confidentiality, discretion, governance and professional conduct

Skills and Experience

• Exceptional organisational and time-management skills, with the ability to manage multiple priorities and deadlines.
• Strong diary management and coordination capability across global time zones.
• Excellent written and verbal communication skills, with a strong command of English.
• Confident stakeholder-management skills and the ability to communicate effectively with Managing Directors and other senior executives.
• Sound judgement and the ability to determine priorities in a fast-moving environment.
• Meticulous attention to detail, particularly when preparing documents and handling sensitive information.
• A high degree of discretion, diplomacy, reliability and professionalism.Ability to remain calm, responsive and solutions-focused when priorities change.
• Strong collaboration and interpersonal skills, with a warm and approachable communication style.
• Self-motivated, action-oriented and comfortable working independently.
• Strong working knowledge of Microsoft PowerPoint, Word and Excel, with confidence using other business and administrative systems.
• A flexible, practical approach and a strong sense of urgency

Qualifications

There are no essential qualifications for the role but the ideal candidate would have:

• Bachelor’s Degree / Graduate from a recognised university

• 5+ years relevant work experience as Personal Assistant in a global, matrixed organisation
• Comfortable dealing with multi-cultural and diverse teams, languages and time zones
• Responsive and able to pay meticulous attention to detail (particularly in documentation)
• Good communication skills with strong command of English
• Reliable, discreet and diplomatic
• A flexible approach to work
• A team player who demonstrates good interpersonal skills with ability to prioritise workload and manage conflicting priorities.
• Self-motivation, confident, enthusiasm and practical application
• Warm, friendly and amenable when approached by stakeholders
• Able to multi-task and manage numerous deliverables effectively
• Excellent organisational skills
• High sense of urgency

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.