British Overseas Communications jobs

Job Title: Recruiter (Candidate Experience)

Salary: £35,000 - £37,000
Hours: Full-time, 37.5 hours per week
Location: Solihull, (3 days in Solihull, 2 days at home)

About the role

We’re looking for a proactive and candidate-focused Recruiter (Candidate Experience) to support a major Armed Forces recruitment programme.

In this role, you’ll act as the primary point of contact for a defined pool of candidates applying to careers within the Royal Navy, British Army and Royal Air Force. You’ll guide candidates through every stage of the recruitment journey — from initial application through to Phase 1 Training.

You’ll play a key role in ensuring candidates feel informed, prepared and supported throughout the process by providing regular updates, managing expectations, and helping them successfully navigate each stage of their recruitment journey.

This role requires someone who can balance high-volume recruitment activity with excellent communication, strong organisation and a candidate-first mindset.

What’s in it for you

• Competitive salary with progression opportunities
• Hybrid working model
• Opportunity to support a nationally significant project
• Structured training and development
• Supportive and collaborative team culture
• Pension scheme and employee benefits package

Your role will include:

• Manage and nurture candidates from application through to entry into service
• Preparing candidates for qualification and assessment centre stages
• Providing guidance on recruitment processes, timelines, and next steps
• Confirming assessment logistics and carrying out technology readiness checks
• Conducting tailored preparation calls to ensure candidates are ready
• Sharing preparation materials and support resources
• Keeping candidates informed throughout the recruitment process
• Capturing candidate feedback and identifying improvement opportunities
• Supporting candidates who may need alternative pathways into service
• Initiating vetting and offer processes for successful candidates
• Maintaining accurate records within the Applicant Tracking System (ATS)
• Following service level agreements, processes, and compliance requirements

What you’ll be responsible for

• Delivering an excellent end-to-end candidate experience
• Supporting candidate engagement and retention throughout the journey
• Ensuring candidates are fully prepared for each recruitment stage
• Managing candidate queries, concerns, and escalations
• Maintaining accurate documentation and GDPR compliance
• Working collaboratively with internal teams to ensure smooth candidate progression

What you’ll need

• Experience in recruitment, careers advice or any type of candidate facing role
• Experience working in defence, government, or regulated industries (preferred)
• Strong communication skills both verbally and in writing
• Ability to manage sensitive conversations professionally
• Understanding of recruitment compliance requirements (such as Right to Work)
• Experience using applicant tracking systems (ATS)
• Strong organisational skills and attention to detail
• Ability to work in a fast-paced, high-volume environment
• Background in or connection with or to the Armed Forces (advantageous)

What makes you a great fit

• Candidate-first approach with strong customer service skills
• Excellent relationship-building abilities
• Proactive and solutions-focused mindset
• Resilient under pressure and able to manage competing priorities
• Adaptable and comfortable working in changing environments
• Trustworthy and professional when handling sensitive information

About the project & The Adecco Group

The Adecco Group, based in Zurich, Switzerland, is one of the world’s largest Human Resources providers and temporary staffing firms, and a Fortune Global 500 company.

The Adecco Group is made up of three distinct Global Business Units: Adecco, LHH and Akkodis. These industry-leading brands deliver end-to-end HR services to clients, colleagues, and candidates globally.

At Adecco, we are proud to partner with the UK Ministry of Defence (MOD) in delivering recruitment services for the UK’s Armed Forces. This partnership brings together the MOD, Serco, Adecco, and a consortium of partners to deliver end-to-end support from candidate attraction through to assessment, onboarding, and Phase 1 training.

Important information

You must have the right to work in the UK.

All offers are subject to background checks and compliance screening.

Contracted hours will be 37.5 a week but this role requires flexibility across the hours of 7AM – 7PM including willingness to undertake occasional weekend work.

This role will be offered on a fixed term contract basis initially, please contact our Recruitment team at: afrs.recruitment@adecco.co.uk for more information.

Pay: £35,000.00-£37,000.00 per year

Application question(s):

• Do you have full and unrestricted UK right to work?   
• Have you lived and worked in the UK continuously for the last 5 years (excluding overseas service in the armed services)?
• Are you willing to undergo Security Clearance up to the required level (BPSS and Security Clearance)?
• Do you live in commutable distance (less than one hour's travel) from Solihull?
• Are you happy that this role requires for you to be office based in Solihull up to three days a week? 

Work Location: In person