Broadband Technical Support jobs in England

Our mission is to create tech that makes a difference, empowers teams, delights customers, and shapes the media world of tomorrow

We're one of the leading media advertising companies with over 33,000 advertising sites across the UK and EU.

As part of the global Bauer Media Group, we're committed to being both a platform for brands and a platform for good. From Netflix, Disney, The National Lottery, Heineken and many more, we advertise for some of the best brands which reach millions of people every day! We don't just sell space, we deliver impact for our clients and value for the communities we serve.

London (Euston) - 3 days a week | Salary for this role is dependant on your experience, you'll also receive benefits | This is also a 14 month maternity cover FTC with a view to extend/go perm.

About The Role

The role of a Network Monitoring Specialist supports the operational performance, monitoring, and stability of a large-scale IoT network of approximately 15,000 digital screens across the UK and EU.

Working within the Screen Support & Monitoring function, this position plays a critical role in ensuring screens remain online, updated, and displaying the correct content. This role directly contributes to our goal of achieving 99% network availability, delivering accurate customer campaigns, and maintaining landlord confidence in the reliability of our estate.

What You'll Be Doing

• Monitor real-time dashboards and alerting systems to identify network outages, offline devices, screen failures, and content-rendering issues, while triaging and prioritizing alerts based on severity, SLAs, and service impact.
• Perform first and second-line technical diagnostics and corrective actions using logs, diagnostic tools, and remote-access platforms to determine root causes and restore service.
• Investigate campaign-related issues like missing, incorrect, or outdated content by validating scheduling, creative status, and programmatic delivery, and re-sync or republish campaigns to affected devices.
• Document all actions, findings, and resolutions within the service management system, contributing to knowledge articles while escalating persistent or high-impact issues to senior engineers, specialists, or on-site operations.
• Collaborate closely with remote support engineers, field teams, technology partners, and internal business teams to ensure quick resolution, and analyze incident trends and operational data to participate in root cause analysis, automation, and reliability improvements.

The role operates across three shifts (UK time):

• 07:00 – 16:00
• 09:00 – 18:00
• 14:00 – 23:00

This role will work across these shifts as part of a rotating schedule. Occasional flexibility may be required to support major incidents or urgent operational needs. This will be compensated with an additional 15%.

What You'll Bring To The Team

• Experience in NOC operations, technical support, device monitoring, or IoT environments.
• Strong troubleshooting skills across hardware, software, and networking.
• Familiarity with logs, monitoring dashboards, alerting systems, and remote device-control tools.
• Experience working in high pressured environments where rapid incident response and operational continuity are critical.

What's In It For You

• ️ 25 paid holidays including bank holidays
• Company Pension Scheme paid up to 8%
• Healthcare Cash Plan
• ️ Life Insurance and group income protection scheme
• Cycle to work scheme
• Enhanced Maternity & Paternity Cover

We believe in fairness and as an equal opportunities employer we work hard to foster an inclusive environment, a place where you can truly be yourself and be treated fairly. We're interested in what you can do, not just what you've done. Even if you don't meet every requirement listed, we'd still love to hear from you!

If you need this job description in another format or need any adjustments for your application/interview process, please let us know at careers@bauermediaoutdoor.com