Brook Street Customer Service Remote jobs

Job Title:Senior Property Manager

Location: Oakheart Ipswich, 12 Upper Brook Street, Ipswich, IP4 1EF

Hours: Monday - Friday; 9am - 5.30pm

Annual leave: 28 days per annum including bank holidays, plus birthday day off

Benefits:

On-going training & development

Macbook Air laptop

Pension (3% employer contribution)

Annual company events

Potential for limited hybrid working upon successful completion of probationary period

Key Responsibilities: Your main office will be in the Head office in Birch, Colchester but you may be expected to travel to alternative offices within the group for training, development and support. You will be dealing with all manners of clients ranging all aspects of the property industry. Brief topics range from:

Managing a portfolio of Essex Properties, carrying out the following duties:

• Carry out pre inventory upon successful new lettings listing or at completion of a check out for a relet property. Providing accurate information & recommendations to the landlord for works required to bring to standard.
• Complete the inventory for new let properties
• Act as the main contact for all maintenance issues.
• Instruct, coordinate, and oversee contractors, ensuring works are completed to a high standard.
• Approve and raise invoices for repairs and contractor work.
• Ensure properties remain fully compliant with safety and legal standards (gas, EICR, EPC, alarms, etc.)
• Book and conduct property visits for all managed properties and those let only where they request as an additional paid service.
• Manage rent arrears processes and communicate updates to tenants and landlords.
• Provide financial updates and track maintenance spend where required.
• Liaise and negotiate annual rent increases, ensuring the relevant legal notices are served.
• Ensure all properties meet current statutory requirements and maintain accurate compliance records.
• Serve relevant legal notices throughout tenancies.
• Manage the end of tenancy process with the relevant notices served.
• Conduct a check out at the end of tenancy.
• Negotiate deposit returns and disputes with the TDS. .
• Advise landlords on legislative changes and best practice.
• Deliver excellent customer service to landlords, tenants, and contractors.
• Handle complaints, disputes, and complex queries professionally.
• Build strong relationships with landlords to support long-term retention.
• Escalate non-compliance or risks promptly.
• Maintain accurate records within the CRM/lettings platform.
• Ensure all actions and communications are logged consistently.

Why Join Us:
At Oakheart Property, we are committed to transforming lives and communities through our work. We provide a structured pathway for career progression and invest in our people to ensure long-term success. Join a dynamic and ambitious team where your development and achievements are recognised and rewarded.

If you have a passion for property and delivering exceptional customer service, we would love to hear from you. Send your CV to careers@oakheart.co.uk

Job Type: Full-time

Pay: £40,000.00-£45,000.00 per year

Benefits:

• Company pension
• On-site parking

Experience:

• Property Management: 4 years (preferred)

Work Location: Hybrid remote in Ipswich IP4