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Job Post Details

Mortgage and Protection Administrator - job post

Mortgage IQ
Bangor
£20,000 - £25,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 4 days.

Job details

Here’s how the job details align with your profile.

Pay

  • £20,000 - £25,000 a year

Job type

  • Full-time

Shift and schedule

  • 8 hour shift
  • Weekend availability
  • Day shift
  • Monday to Friday

Location

Bangor

Benefits
Pulled from the full job description

  • Company events
  • Private medical insurance

Full job description

Company profile

Mortgage IQ have one of the most experienced and dedicated adviser teams in Northern Ireland. Our advisers are all fully qualified and have industry experience second to none .

Our Mortgage IQ adviser team is backed by an experienced business support unit who will also be there to assist you through your customer journey with us. This is truly where we feel we stand out from the competition as you will always have a point of contact you can reach when your adviser is busy helping other customers.

Job Title – Mortgage and Protection Administrator

Salary - £20000-£25,000+ Negotiable depending on experience

Location – You will be based at our Bangor office, however you may be required to travel to other office location when required

About the role

We are a dynamic and fast-paced team who are focused on providing outstanding service to our customers and providing a great place to work for our staff. We provide excellent career paths which many of our staff have progressed through with opportunities to obtain internal and external accreditations and qualifications.

The role will include customer service and will be administratively focused. You’ll be helping Mortgage Advisers process their business compliantly and ensure it progresses as required. You will be the first point of contact for customers and ensure they are always kept fully informed throughout their mortgage journey.

To carry out the service, your day-to-day routine could involve dealing with customers, mortgage and protection advisers, mortgage lenders and protection providers, estate agents, valuers, builders and solicitors.

You’ll need to follow strict rules and guidelines, which make sure customers are kept informed and business is processed compliantly.

Main Duties/ Responsibilities

  • mortgage and protection business processing and submissions.
  • customer update calls.
  • mortgage lender and protection provider calls to progress applications.
  • customer service calls, asking for reviews, updating customers.
  • dealing with general customer queries.
  • answering inbound customer calls.
  • meeting daily activity targets.
  • working within a team to take on administrative duties.
  • dealing with estate agents, solicitors, valuers and mortgage lenders.

Criteria

  • 2 years’ experience in an administrative role ideally in a financial services role.

Desired skills

  • Excellent communication and listening skills
  • Ability to understand complex information clearly
  • Work well within a team
  • Natural eye for detail
  • Ability and willingness to learn and adapt to changing guidelines
  • Organised with the ability to work to a plan, checklists and guides
  • Ability to work independently
  • IT skills
  • Strong focus on customer service
  • Target driven

What we can offer you

  • Private medical insurance after 6 months of service
  • Career progression
  • Staff incentives & rewards
  • Annual leave entitlement

Job Type: Full-time

Pay: £20,000.00-£25,000.00 per year

Benefits:

  • Company events
  • Private medical insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Work Location: In person

Application deadline: 21/06/2024

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