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Job Post Details

Contracts Manager/Surveyor - job post

Acumen Claims Ltd
5.0 out of 5
Birmingham
Up to £50,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Here’s how the job details align with your profile.

Pay

  • Up to £50,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Birmingham

Benefits
Pulled from the full job description

  • Company car
  • Company pension
  • Free parking
  • Life insurance
  • On-site parking
  • Referral programme
  • Sick pay

Full job description

Contracts Manager/Surveyor

(based on experience and qualifications)

Job Mission

To provide our clients with the highest standards of customer service whilst handling the validation and investigation of all domestic building claims. You may also agree settlement with the customer and record all activities on our systems. To ensure compliance with all company policies and procedures and Health and Safety legislation. Ensure compliant usage of IT (Prospect) system. Promote company ethos/culture.

KEY ACTIVITIES AND ACCOUNTABILITIES

Main Job Responsibilities / Functions

· Evaluate all claim information received from internal surveyors or external surveyors employed by our repair partners. Review claim circumstances and details to establish if the claim is covered under the policy.

· Speak to policyholder for additional information if required.

· Make policy liability decision using all available information, including use of online information.

· If claim is to be declined, inform policyholder verbally and in writing, prepare report and submit to insurer. Create purchase order for contractor.

· If claim/damage is to be approved, agree repair schedule with surveyor, in line with policy cover. You will have the ability to validate a repair schedule using our inhouse scheduling tool to accurately calculate the repair cost.

· You will be required to update our claim management system of both costs and next steps.

· Identify any potential issues and highlight for policyholder and repair contractor’s benefit.

· Prepare report and submit to insurer. Advise policyholder of your decision and any relevant information.

· Appoint specialist contractors (asbestos sample, drying etc.) and provide detailed instructions in order that they attend site informed with our findings, requirements and relevant validation notes.

· Handle any amendments to the original schedule if required, validating in line with policy cover and explaining increase in costs to insurer.

· Assist other members of the validation team where necessary and provide technical support to the claim handlers.

· During busy periods, answer phones and undertake other tasks as requested by company management.

You may occasionally be asked to work additional hours during busy and surge periods.

The ability to work to client-specific service levels is needed and full training will be provided here.

KEY INTERFACES

· Claim Handlers

· Claims Validators

· Policy holders/customers

· Insurance companies

· Operations Director

· Insurance supply chain

· Builders/building network

· Loss Adjusters

SKILLS AND COMPETENCIES

· Resilience

· Planning and organisation

· Flexibility

· Integrity

· Specialist knowledge- ability to scope buildings damage. Insurance knowledge helpful.

· Business focus

· Communication - with customers, clients and contractors

· CIOB qualifications helpful

HOW IS PERFORMANCE MEASURED?

· Key Performance Indicators – Report quality/SLA adherence

· Complaints & NCR’s – numbers/type/trend/ ratio

· Customer Satisfaction returns

· Personal appraisal and objectives, regular 1-1’s

Job Type: Full-time

Pay: Up to £50,000.00 per year

Benefits:

  • Company car
  • Company pension
  • Free parking
  • Life insurance
  • On-site parking
  • Referral programme
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Application question(s):

  • Have you worked in insurance claims management?

Experience:

  • Contracts Manager/Surveying/insurance claims: 5 years (required)

Willingness to travel:

  • 25% (required)

Work Location: In person

Reference ID: Building Surveyor - Scotland

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