What you’ll be responsible for

• You will help to resolve potential or actual network/leakage issues to ensure water supply is maintained and to minimise the level of inconvenience to the customer.
• Responding to and resolving issues raised by customers and members of the public, liaising with internal departments and contract partners as required.
• Ensuring Welsh Water leakage targets are achieved through the use of a range of leakage reduction and detection techniques.
• Following all company Health & Safety procedures, taking responsibility for your own safety and maintaining a duty of care towards colleagues, customers and the public.
• Managing challenging situations in a friendly, positive and professional manner, always striving to achieve a timely resolution.
• Maintaining accurate records and updating information across various IT systems on a daily basis.
• Effectively organising and prioritising your workload, working with minimal supervision and managing competing priorities within your area of responsibility.
• Building effective working relationships with colleagues, contractors and stakeholders to support the delivery of operational objectives.
• Supporting the continuous improvement of network performance through inspections, investigations and recommendations.
• Undertaking any other duties required to meet the needs of the business.

About you

Essential Experience, Qualifications, Knowledge & Skills

Qualifications

• Current full, valid driving licence
• GCSE Grade C in English and Maths, or equivalent qualification or experience in a relevant engineering, utilities, environmental, water operations or technical discipline

Experience

• Experience of providing good customer service
• Experience of working in a team to solve problems

Knowledge & Skills

• Knowledge of the water industry
• Able to communicate well, actively listen and respond appropriately to solve problems
• Knows how to seek the opinions and experiences of others to understand different approaches to problem solving
• Able to build and maintain positive relationships with internal departments, company partners and contractors
• Able to work to tight deadlines, sometimes in difficult circumstances
• Able to use Microsoft software packages along with the company’s internal packages, for example using operational, mapping and data management systems such as GIS and other industry-specific software packages (e.g. PMAC, LIBRA and LMARS)

Good to know

Benefits

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
Option to buy additional annual leave up to 5 days per year
Enhanced employer pension contributions – Up to 11% employer contributions
Free Mortgage Brokering Services
Enhanced family friendly policies
Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
Gym and fitness discounts as well as high street shopping
Cycle to work scheme
Discount off all Welsh Water visitor attraction centres and gift shops
Car-leasing scheme and free on-site parking at all sites
Health CashBack scheme and access to an online GP service
An employee assistance programme for employees and their immediate family
Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.