Building jobs in Castle Donington

Safe homes. Stronger Communities.

Everyone deserves to feel safe in their home and community. Could you help our customers feel heard, supported and confident that someone is taking action?

We’re looking for two Community Safety Officers to join us at Futures Housing Group, helping tackle anti-social behaviour and hate crime and making a real difference to the communities we serve. Our roles cover Amber Valley and Daventry, Northamptonshire, with salary dependent on your base location within the advertised salary bracket.

You’ll know that behind every report is someone whose day-to-day life is being affected. That’s why you’ll bring a listening ear, a practical approach and the ability to turn challenging conversations into clear next steps.

From the first conversation through to resolution, you’ll take ownership of your cases, keeping customers informed and working with colleagues and partners to find the right way forward. You’ll focus on early intervention wherever possible, while recognising when a firmer approach is needed.

What will you bring?

You’ll have a background in managing anti-social behaviour in social housing or a related environment, alongside practical knowledge of housing legislation and the tools available to address it.

You’ll be comfortable weighing up evidence, making fair and proportionate decisions and explaining those decisions clearly. Just as importantly, you’ll understand the value of building trust, following through on agreed actions and keeping accurate records.

With a varied caseload to manage, you’ll be organised and able to prioritise in

dependently, adapting your approach to meet different customer needs. You’ll also be confident using housing management systems and Microsoft Office to support your work.

A few key points of the role:

• Manage anti-social behaviour and hate crime cases from initial report through to resolution, including risk assessments, action plans and regular reviews.
• Gather and assess evidence, working with Legal Services to prepare cases for enforcement action and attending court when required.
• Recognise and respond to safeguarding concerns, working with the appropriate teams and agencies.
• Build strong relationships with the police, local authorities and other partners to deliver joined-up support.
• Share your knowledge with colleagues and use customer feedback to help improve how we work.

Knowledge of safeguarding, the Consumer Standards and the Housing Ombudsman Service would be helpful, as would evidence of continued professional development or working towards a housing qualification. These are desirable rather than essential, so please don’t let them put you off applying.

You’ll need a full UK driving licence, access to a vehicle, appropriate insurance for work purposes and this role is subject to DBS checking.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey take a look at our Role Profile. Please note we may contact candidates or close the vacancy prior to the closing date.

Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.