Building jobs in Lechlade

Overview:

The Lakes by Yoo is exclusive private development, spread across 850 acres of woodland, meadows & lakes in the Cotswold water park. Established for over 15 years, we build unique, luxury lakefront and woodland second homes. The estate also includes the Award-winning Orchard Spa, and numerous clubhouse buildings. The Estate is fully serviced with 24hr security, Concierge and Guest Services team to help with all resident and guest requests. The Estate is home to several facilities including a full-service spa and gym, tennis courts, restaurant and a zip activities hub.

We are seeking a dynamic Estate Concierge who will take a hands-on approach to being the first point of contact for guests and residents, managing requests from arrival through to departure with warmth, efficiency and discretion. You will be part of a driven team and will have the ability to work autonomously and as part of a wider team, arranging everything from reservations and transport to bespoke experiences across the estate. This client-facing role will require agility, and you will need to be able to juggle multiple tasks at once.

Benefits:

- Team Events

- 50% off in our onsite Restaurant

- Discounted room rates

- Discount on Spa Retail

- Discounted rate of Spa Treatments

- Sales Incentives and Commission

- Private Healthcare

- Free onsite parking

Key Responsibilities:

- Acting as the first point of contact for all guest and resident requests, in person, by phone and via email

- Managing reservations for restaurants, activities, transport and third-party services on behalf of guests and residents

- Coordinating luggage, transport arrangements and airport transfers, including assisting with bike hire and canoe deliveries around the estate

- Providing local knowledge and recommendations, curating bespoke itineraries and experiences

- Liaising closely with housekeeping, security, spa, culinary and maintenance teams to fulfil guest and resident requests

- Ensuring all enquiries are acknowledged and actioned promptly and professionally

- Maintaining accurate guest and resident profiles, recording preferences for future visits

- Problem solving and resolving guest or resident issues swiftly and discreetly

- Managing incoming post, deliveries and parcels for residences and hotel guests

- Supporting the front desk with check-in and check-out processes as required

- Coordinating with external suppliers and contractors, negotiating favourable rates where possible

- Keeping the concierge desk, lobby and communal areas presented to the highest standard

- Staying informed on estate facilities, local events and seasonal offerings

- To actively promote Service Excellence

Personal Attributes

- Concierge or guest-facing experience, ideally in a 4* or above hotel, luxury resort or private estate

- Well-informed about the local area and luxury hospitality market

- Ability to build and maintain long lasting relationships with guests and residents

- Flexible and adaptable with the ability to stay calm under pressure

- Great time management and organisational skills

- Meticulous approach to every request, however small

- Resourceful and solutions-focused

- Outstanding interpersonal and communication skills

- Efficient and proactive

- Strong ability to multitask and prioritise

- Self-driven with great initiative

- Great team working skills whilst being comfortable and able to work alone

- Genuine enthusiasm for creating memorable experiences and exceeding guest expectations

- Absolute discretion when handling guest and resident information

- Excellent knowledge of MS Office including Outlook, Word, and Excel

- Knowledge of Opera a bonus

Pay: £30,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Work Location: In person