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Job Post Details

UTP Group logo

Retentions Advisor - job post

UTP Group
2.9 out of 5 stars
Priory Street, Hastings TN34 1EA
£24,000 a year - Permanent, Full-time

Job details

Pay

  • £24,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

Priory Street, Hastings TN34 1EA

Benefits
Pulled from the full job description

  • Company pension
  • Employee discount

Full job description

Retentions Advisor

Monday - Friday

We are looking for an enthusiastic Retentions Advisor to look for opportunities to upsell products and services to enhance the customer experience and increase revenue. UTP are looking for a candidate with the ability to provide excellent customer service and maintain positive customer relations through effective and customer focused communication.

If you are a proactive and organised individual who enjoys delivering excellent customer service, this could be the job for you!

The Company:

UTP is one of the fastest growing merchant services in the UK. We provide card machines for small and medium businesses around the UK. We are pioneers in security and providing convenient payment methods for our customers.

Our employees are what make up our company. We train each staff member to the highest standard, providing help and guidance at all times.

Benefits:

At UTP we believe our employees are our greatest asset so we like to reward your hard work with benefits we think you will love!

Our aim is to provide support to you both inside and outside of work…

Here’s a sneak peak into what rewards are waiting for you:

· Enhanced pension contributions

· Discounts & Freebies on food / drink / tech / entertainment and so much more!

· Free eye tests with Specsavers

· Last Friday of the month – drinks on us!

· Quarterly team building events

· Friday breakfast

· Day off on your Birthday!

· Access to Wellbeing (Mind, Body & Soul) programmes: online workout, meditation, and yoga platforms

· Access to our Employee Assistance Programme (offering confidential support and guidance)

Responsibilities:

· Provide fast and accurate questions to existing customers

· Adhering to service level agreements (SLA’s)

· General sales administration duties

· A consistent approach and high attention to detail

· Positive outlook and a ‘can do’ attitude

Skills and Experience required:

· Excellent relationship building skills

· Professional Telephone manner

· Strong Planning & Organisation skills

· Good knowledge of MS Office, particularly MS Word and Excel

· Sales skills desirable but not critical

· Self-motivated, success-driven, and hard working

The job role offers:

· Monday to Friday 09:00 – 17:30

· Full inhouse training and ongoing support

· Competitive salary

We will work with you to develop your skills and ensure you achieve your maximum earning potential. UTP is an innovative and offers our employees real rewards for your efforts, please contact our recruitment team today.

#INDHAS

Job Types: Full-time, Permanent

Pay: £24,000.00 per year

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Work Location: In person

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