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    • What We’re Looking For*.

Job Post Details

Ocean Group logo

Service Advisor - job post

Ocean Group
3.2 out of 5 stars
Plymouth
£28,187 a year
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £28,187 a year

Shift and schedule

  • Rotating shift
  • Monday to Friday

Location

Plymouth

Benefits

Pulled from the full job description

  • Company pension
  • Car scheme

Full job description

BMW Service Advisor
OTE £37,600


Passionate about delivering exceptional customer experiences? Looking to develop your career with one of the world's most prestigious automotive brands?
Due to internal progression, Ocean BMW is looking for a professional and customer-focused Service Advisor to join our successful Aftersales team. This is an exciting opportunity to work in a fast-paced, premium environment where customer satisfaction is at the heart of everything we do.


The Role
As a BMW Service Advisor, you'll be the main point of contact for customers throughout their service and repair journey, ensuring they receive a seamless, professional experience from booking through to vehicle handover.
Key responsibilities include:
  • Delivering outstanding customer service in line with BMW and Ocean Group standards.
  • Managing customer bookings, vehicle check-ins and handovers.
  • Keeping customers informed throughout the repair process.
  • Liaising with technicians, Workshop Control and Parts teams to ensure efficient workflow.
  • Presenting Vehicle Health Check findings and recommending additional work where appropriate.
  • Resolving customer queries professionally and effectively.
  • Maintaining accurate service records and documentation.
  • Contributing to customer satisfaction and departmental performance targets.

About You
We're looking for someone who:
  • Is passionate about delivering excellent customer service.
  • Communicates confidently and professionally.
  • Is organised, proactive and able to thrive in a busy environment.
  • Enjoys building strong customer relationships.
  • Works well as part of a team.


A full UK driving licence is essential.


Working Hours
42.5 hours per week
Monday-Friday on a rotating shift pattern:
  • 7:30am - 4:30pm
  • 8:00am - 5:00pm
  • 9:00am - 6:00pm
Saturday mornings on a rota basis (8:30am - 1:00pm)

What We Offer
  • 30 days holiday including bank holidays
  • Company pension scheme
  • Employee car scheme
  • BMW manufacturer training and development
  • Genuine career progression opportunities
  • The opportunity to represent a world-renowned premium brand within a local family business setting.


If you're looking to join a supportive team and build your career with BMW, we'd love to hear from you.

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