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Job Post Details

Customer Experience Executive - job post

Greenmill Supply Co. Ltd
Old Ipswich Road, Colchester CO7 7QR
From £27,000 a year - Full-time

Job details

Pay

  • From £27,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Old Ipswich Road, Colchester CO7 7QR

Benefits

Pulled from the full job description

  • Annual leave
  • Employee assistance programme
  • Free parking
  • Company pension
  • Private medical insurance
  • Health & wellbeing programme
  • Cycle to work scheme

Full job description

Job Role: Customer Experience Executive

Location: On‑site at our amazing Colchester office (CO7 7QR) - easy access from the A12

Salary: £27,000 per annum + company bonus

Position: Full-time, Permanent.

Working Hours: Mon-Fri 8:30am - 5:15pm (one early start per week from 7:30am - 5:15pm)

About Greenmill - Join a growing team that puts people first!

Greenmill is one of the UK's leading wholesalers of Air Conditioning and Ventilation Install materials. Our mission is simple: deliver world-class service by keeping products In Stock, On Site, On Time.

As a family-run business, we're proud of the culture we've built - friendly, supportive, ambitious, and fun. Every new starter completes a structured 6-week training programme to set them up for success!

The Role:

Our Customer Experience team is expanding, and we're looking for someone who thrives in a fast-paced environment and enjoys helping customers. As a Customer Experience Executive, you'll be the friendly voice and problem-solver for our customers, supporting them with:

  • Product quotes and orders
  • Delivery and account queries
  • Phone, email, WhatsApp and live chat support
  • Coordinating with internal teams to keep everything running smoothly

If you love variety, teamwork, and making a real difference to customers, you'll feel right at home here.

What You'll Bring:

Essential

  • Minimum 1 year experience in a fast-paced office environment
  • High level of accuracy
  • Order processing experience
  • Confident with basic computer systems
  • Proactive, positive, and a great communicator
  • A team player who enjoys building relationships

Nice to have

  • Experience of working towards KPI’s
  • CRM system experience

Why You'll Love Working At Greenmill:

We believe great work deserves great rewards. You'll enjoy:

  • 25 days holiday + Bank Holidays! (rising with service to a maximum of 28 days)
  • Quarterly Bonus Scheme
  • Accrue time back each month from early starts, giving you flexible paid time off
  • BUPA healthcare
  • Free Parking
  • Easy access from the A12 - ideal for Essex and Suffolk commuters
  • Free snacks, cold drinks, and a seriously good coffee machine
  • Employee Assistance Programme
  • Dress down Friday's
  • Internal recognition scheme
  • Monthly Spin The Wheel
  • Annual Pay Reviews
  • Annual development plans
  • Employee pension scheme
  • Cycle To Work Scheme

Our team recently described Greenmill as friendly, passionate, hard-working and fun - and we couldn't agree more.

Ready to join us?

If you're excited to be part of a growing company where people genuinely matter, hit apply, we'd love to hear from you!

Job Type: Full-time

Pay: From £27,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Health & wellbeing programme
  • On-site parking

Application question(s):

  • Do you have direct experience accurately handling data?
  • This role requires experience in order processing. Do you have experience in order processing across multiple platforms? (phone, email, live chat)

Experience:

  • customer service in a fast paced OFFICE environment: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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