Job Description:

Procurement Support Specialist

Hybrid working with up to 3 days per week working from home

Salford Quays, Manchester

6-Month Fixed Term Contract

Salary £26,400 - £30,400 per annum

Fantastic benefits including generous pension scheme and healthcare

Full time 37.5 hours per week

We make health happen

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

How you'll help us make health happen:

The Procurement Support Specialist will be required to provide the following support services to UK Market Unit staff:

• Provide front line query support and training to our BGIUK requisitioner community on Oracle Peoplesoft E-Purchasing system
• Advice and guidance on which products or services should be purchased and which preferred suppliers should be used
• Advice, guidance and direction on the appropriate buying channel for specific goods and services and in specific circumstances.
• Explaining to internal customers the benefits of purchasing items from contracted suppliers and the need to comply with Procurement Policy.
• Place orders on behalf of users if appropriate.
• Maintain and suggest improvements to our static e-Purchasing catalogue using data and or feedback from our customers
• Support on the collection of rebates from our suppliers, using spend data, ensuring that the rebate is made for the correct amount at the required time.
• Monitor and validate ‘special request' requisitions that are raised using the PeopleSoft E-Purchasing system. Ensure that there is no viable alternative within the existing supplier contract landscape and/or system catalogues.
• Record and report (using a call log) all reported problems and issues encountered during procurement activity together with the resolution and follow-up actions.
• Escalate issues to the Procurement Operations Team Leader where appropriate.
• Assist internal customers with supplier disputes and escalate to the Supplier Relationship Manager where appropriate.
• Support with general procurement administrative duties.

Qualifications, Training and Experience

The Procurement Support Specialist must have the following skills and experience:

• Two years experience of working in a customer service environment, preferably within a Procurement Team.
• Experience with customer query management and resolution
• Effective communication at all levels with good interpersonal skills
• The ability to create strong supporting relationships with Procurement colleagues and internal customers.
• A strong customer service ethic including the ability to influence our stakeholders in sometimes challenging circumstances
• Proven numeracy skills with attention to detail essential
• The ability to analyse data and use problem solving techniques to determine the best course of action

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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