Job Description:

Health Assessment Booking Adviser

Bupa Place, Salford Quays, M50 3SP with Hybrid Working
Permanent, Full Time | 37.5 Hours Per Week
Monday to Friday, shifts between 8am and 6pm
Salary: £27,210 + Fantastic Benefits

We Make Health Happen

At Bupa, you'll be welcomed, valued and supported to thrive. We champion diversity and understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose: helping people live longer, healthier, happier lives.

We have an exciting opportunity for a Health Assessment Booking Adviser to join our Health Services team. This role is ideal for someone who enjoys building relationships, achieving targets and delivering outstanding customer experiences. You'll support both new and existing customers, helping them find the right health assessment solutions while contributing to business growth through consultative selling and service excellence.

How You'll Help Us Make Health Happen

As a Health Assessment Booking Adviser, you'll play a key role in supporting customers throughout their booking journey, ensuring every interaction is professional, helpful and focused on delivering value.

You will:

• Handle inbound customer enquiries relating to health assessments and clinic-based services.

• Make proactive outbound calls to customers, encouraging and supporting them to book health assessments.

• Build rapport with customers, identifying opportunities to recommend additional products and services that meet their needs.

• Achieve individual and team sales targets while maintaining a strong focus on customer outcomes.

• Respond to customer emails and telephone queries, taking ownership through to resolution.

• Maintain accurate customer records and ensure all systems are updated in a timely manner.

• Support revenue growth through effective upselling and cross-selling activities.

• Work collaboratively within a high-performing sales environment, contributing to team success and customer satisfaction.

Key Skills / Qualifications

Essential

• Previous experience in a customer service and/or sales-focused environment.

• Proven ability to build customer relationships and identify sales opportunities.

• Strong communication skills, both verbal and written.

• Experience handling customer interactions via telephone and email.

• Excellent sales, influencing and negotiation skills.

• Ability to work towards individual and team performance targets.

• Strong organisational and time management skills.

• Good IT skills, including experience using Microsoft Office and customer management systems.

• Ability to work accurately and effectively in a fast-paced environment.

• A positive, resilient and customer-focused approach.

Desirable

• Experience working within healthcare, insurance or membership-based services.

• Previous inbound or outbound telephone sales experience.

• Knowledge of health assessments or wellbeing products.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing.

As a Health Assessment Booking Adviser, you'll be eligible for:

• Equivalent to 25 days holiday per year, increasing with length of service, with the option to buy or sell holiday

• Bupa health insurance as a benefit in kind

• Enhanced pension scheme

• Life assurance

• Access to wellbeing initiatives through our Viva programme

• Gym discounts and fitness partnerships

• Retail, travel and leisure discounts

• Hybrid working arrangements

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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