Business First Associates Ltd jobs

Job Description:

NO RECRUITMENT AGENCY CONTACT PLEASE

Please note the first 4 weeks you will be required to attend the office full time for the training plan (09:00-17:00)

Work hours can be discussed during the interview process, with a preference of full day availability. Minimum of 20hrs a week - We operate Monday-Sunday 09:00-18:00

Job Description

Lifetime Legal is seeking a bright individual to work with our compliance team within Smart Compliance. Speaking to clients daily you will be responsible for ensuring that their experience with Smart Compliance is as smooth as possible.

Compliance knowledge is not essential and full training will be provided.

Career Development

This is an excellent opportunity to join an expanding team where you are offered both professional training and career progression. In the last 2 years, Smart Compliance has promoted 100% of its senior advisors, associates, executive advisors, managers and team leaders from within.

We have a detailed career progression plan for each role within the company which is reviewed on a quarterly basis so that all members of staff have the opportunity to progress further in the business.

We believe training is a critical part of our career development strategy and we are ready to help develop your skills and experience within the legal environment.

About You

You will need to be articulate with an understanding of what it takes to deliver great service. Speaking to clients engaged in the home moving process you will be representing Lifetime Legal and be required to confidently speak to our clients on the phone.

You will need to be confident on the phone and be able to express yourself in a professional manner.

Skills you should have - Customer Service experience is essential.

• Great verbal and written communication skills
• Communicate clearly and effectively on and off the telephone
• Be able to actively listen to clients, answer their questions and record information collected
• Good knowledge of Microsoft Office and comfortable learning new systems
• Attention to detail & organised
• A positive and hardworking attitude
• Able to work well unsupervised
• Flexible and adaptive personality
• Be able to work collaboratively as part of a team as well as autonomously
• Not afraid to ask questions
• Previous experience of a phone based role

Duties and responsibilities

• To handle inbound telephone calls from clients politely and efficiently in accordance with the training provided
• To make outbound calls to clients referred by Estate Agents
• To collect payment from the client to activate memberships
• Handling customer queries
• To deliver excellent customer service consistently
• Proactively looking for ways to improve the service delivered to our partners and keep up to date with development within the industry
• Follow guidelines and comply with industry standards
• To input clients data into our systems (training will be provided

Job Type: Part Time, Permanent

Work hours can be discussed during the interview process

Please note that all successful applicants will complete a DBS check when onboarding with us.

Benefits

• Detailed Career Progression Plan which is reviewed on a quarterly basis
• Plenty of Internal Growth & Progression opportunities
• Opportunity to train for professional compliance qualifications
• Company events, competitions and incentives
• Modern refurbished office, free onsite parking and public transport links
• Paid birthday leave
• Nest Pension
• Private medical insurance, store discount and wellness programme
• Referral programme

Pay: £12.71 per hour

Expected hours: No less than 20.0 per week

Application question(s):

• Are you within a 45 minute commute to Wokingham?
• Do you have at least 1 years experience in a customer service role?

Work Location: In person