Business Park jobs in Colchester

This is a twelve month full time fixed term contract with the potential to offer permanent full time at the end of the twelve months.

Main Purpose of the Role and Benefits

To be the trusted business partner for HR services for our clients and be responsible for a portfolio of clients ensuring the provision of our services in line with the Service Level Agreement . To provide exceptional service to our clients in all aspects of work in line with our Company Values and Behaviours. To promote the Company at every opportunity and project a professional image at all times.

Benefits:

• Bonus incentives for adding value to client portfolio
• Hybrid working. One office day a week, the four others days visiting clients and WFH.
• 9 to 5 office hours , 5 days a week. No weekend working.
• 37 DAYS Holiday . Including bank holidays includes One additional day given for your Birthday and one at Christmas.
• Mobile phone, laptop
• Cash health plan and Health care benefit
• Flexible benefit Perkbox
• Salary Sacrifice Car lease Scheme
• CPD funded
• CIPD Membership funded annually
• Free parking at office.
• Use of own car to visit clients, all business fuel funded.

Client Relationship Management

• Actively developing relationship with key client contacts
• To be responsible for delivering the services for a portfolio of clients in line with Service Level Agreements
• To keep an active and ongoing “to do list” and client “HR Plan” detailing current work and forthcoming projects to be started, with a view to reporting progress on a regular basis.
• To ensure that HR Plans are agreed with each client and reviewed regularly to ensure all work is on track.
• To actively participate in service level renewals process
• Managing and carrying out the handover process for new and existing clients.
• To actively generate and close client added value opportunities in accordance with individual targets.
• To proactively manage Digital HR data via Breathe HR portal to support client requirements.

Employment Law Reviews and Updates

• To liaise with advisory services on checking current legislation and best practice in relation to all work carried out for clients.
• To regularly advise and update clients on changes in Legislation and Best Practice

Company Documents

• To write, produce and develop on an ongoing basis the main terms and conditions of employment for all clients as required.
• To write, produce and develop on an ongoing basis the policies, rules and procedures for all clients as required to produce their Company Handbook.
• To monitor and review existing employment contracts and company handbooks produced for clients to ensure they are updated in line with changes in legislation and best practice.

Employee Relations

• Proactive case management of ER issues
• Attend and run Investigation, Disciplinary and Grievance meetings with client employees where required on site and via Teams calls.
• To provide telephone and email helpline advice to clients as required in a timely manner.
• To support the HR Helpline Advisor and the Business Partner Team by reviewing and responding to client calls and emails during annual leave and unplanned absence.
• To participate in the out of hours helpline service on a rota basis.

Project work

• To undertake other projects dependent upon individual skills, experience and qualifications which may include preparing and delivering training events, developing and implementing grading schemes, undertaking staff surveys, psychometric testing etc.
• To conduct bench marking and surveys with other organisations in line with Team Business Objectives in terms of current Human Resources and management best practice. To make comparisons from company to company regarding Terms and Conditions of employment and policies rules and procedures.
• To create, write and develop appraisal systems including appraisal forms, guidance notes on how to conduct effective appraisals and procedures on how, what, when, why and who of the appraisal system.
• To carry out interviews with the client’s employees in order to gain sufficient information and understanding about their job role and to then write job descriptions for all roles, for those clients where applicable.
• To set up absence monitoring systems if required.
• To create, write and develop an Induction procedure for clients where applicable.
• To Manage TUPE projects for clients.

Continuing Professional Development

• To keep your own CPD record and knowledge of employment law up to date by reading the various trade publications, such as People Management, Personnel Today and bulletins/updates from advisory bodies, in addition to attending a minimum of four CIPD seminars each year.
• To actively attend relevant webinars and update the consultant team on any updated legislation and best practice.

Recording and Reporting

• To record and report all work carried out for each client using Salesforce our CRM System.
• To ensure Salesforce records are entered daily including logging calls and emails and ensuring this is up to date at all times.
• To familiarise and demonstrate our internal HR Platform to clients and record and report using the system for review and discussion at client meetings with a view of advising and recommending improvements where appropriate. Recommending uploading documents where appropriate.
• Log all client concerns and testimonials on Salesforce.
• To keep an up-to-date Monthly Client Status report.

Culture & Engagement

• Actively demonstrate commitment to the Companies core values and behaviours.

Other Responsibilities

• To attend Company Promotion events and assist in hosting and circulating among clients and prospective clients.
• To actively contribute in setting, agreeing and achievement of team and individual business and personal objectives.
• To provide support and assistance to the management team on project work or any other assignments as and when required.
• To occasionally work outside normal office hours and reasonable additional hours to ensure completion of tasks, this will include hours prior to office opening hours, evenings and weekends.

Person Specification

• · Focused solution driven.
• · Enthusiastic.
• · Positive attitude.
• · Resilient.
• · Nothing is too much trouble/ positive/willing/active involvement
• · Active listening.
• . Ability to create and form trusted and respected relationships with stakeholders.
• · Make the client feel valued and listened to.
• · Professional association with the Chartered Institute of Personnel and Development, preferably Studying or newly completed Level 5 or higher.
• · Detailed and up to date knowledge of current UK employment law.
• · Committed to CPD.
• · Generalist practical ER experience at officer level or above.
• · Detailed level of general experience across different industries where possible.
• · Able to demonstrate Problem solving attitude.
• · Excellent communication skills: Verbal, written, telephone.
• · Confidential Professional possessing a commercial business focus.
• · Excellent presentation skills, adjusting presentation style according to the client.
• · Drafting skills to facilitate the preparation of client documentation.
• · Facilitating skills – project management.
• · IT skills – proficient in Microsoft Office packages.
• · Professional, friendly, adaptable, sympathetic, empathetic.
• · Assertive and confident in client management and relationships.
• · Prepared to travel with occasional overnight stays where needed & possess a valid driving licence and own car.

Job Types: Full-time, Permanent

Pay: £33,000.00-£40,000.00 per year

Benefits:

• Additional leave
• Company pension
• Flexitime
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Store discount
• Work from home

Application question(s):

• Do you live within one hour drive of Colchester?
• Do you have proven experience in managing complex ER cases?

Education:

• Diploma of Higher Education (required)

Experience:

• Human Resources: 3 years (required)
• HR Policy development and Implementation: 3 years (required)

Language:

• English (required)

Licence/Certification:

• CIPD CERTIFICATE LEVEL 5 OR 7 (required)

Location:

• Colchester CO7 7PL (required)

Willingness to travel:

• 75% (required)

Work Location: In person