Business Support Manager jobs in North East Region

Cardiothoracic at Newcastle is the only unit in the UK that provides specialist treatment for all types of heart and respiratory related conditions in adults and children, including (congenital) heart and lung surgery, transplantation and mechanical circulatory support all under one roof. We have acute care services based at both the Royal Victoria Infirmary and Freeman Hospital as well as community services for cardiac rehabilitation and heart failure.

We are now looking for a professional and dynamic individual to join the cardiothoracic clinical board as an Administrative Manager. Whilst being based at the Freeman Hospital you will support a diverse range of complex clinical specialties and ensure administrative functions within areas work effectively to support high-quality patient care.

The role will oversee various administrative roles within the clinical board, which are spread across several locations and therefore require strong communication skills and cross-site working. You will be part of a team who is responsible for a large number of staff and often involved in HR or OD related discussions. This may include support patient experience queries and complaints as well as undertaking investigations into administrative incidents.

The Administration Manager role will be responsible for ensuring the organisation and delivery of a coordinated and responsive Cardiothoracic Service in a manner consistent with Trust and local policies, procedures and protocols. To work unsupervised and act independently to manage own workload referring to the Operational Service Manager when/where necessary.

You will oversee the administrative team within the Cardiothoracic Clinical Board ensuring that a comprehensive, high quality and efficient service is provided to various multi-disciplinary teams ensuring that the organisational needs of the patient services and operational issues are met.

The role includes direct supervision of the clerical teams, being the point of contact, including arranging cover for annual leave and sickness, monitoring of sickness absence and undertaking yearly appraisal for the administration team. The post holder will develop, introduce and maintain systems and processes to guarantee an efficient and effective service that supports the delivery of activity and performance targets.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

Royal Victoria Infirmary (RVI)

Freeman Hospital

Newcastle Dental Hospital

Cramlington Manor Walks

Urgent treatment centres

Newcastle Fertility Centre

Northern Centre for Cancer Care, North Cumbria

Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Please refer to the attached job description and personal specification.

Operational delivery is currently a key priority for the clinical board. This role will be responsible for improving performance against the NHS constitutional standards and supporting service improvement initiatives, which aim to streamline patient pathways and improve patience experience.