Business Support Officer jobs in Barnet

Job Title: Business Support Officer – MASH Team (Bexley05)

Location: Civic Offices, 2 Watling Street, Bexleyheath, Kent, DA6 7AT

Contract duration: 52 Weeks (Temporary contract, expected to end on 29 November 2027)

Working Hours: 36 hours per week, Monday to Friday, 8:48am – 5:00pm

Start Date: ASAP (Target start date: 1 December 2026)

Pay Rate: PAYE £15.68 per hour / Umbrella £20.34 per hour

Overview:

The London Borough of Bexley is seeking a Business Support Officer to provide efficient and effective administrative support to its Multi-Agency Safeguarding Hub (MASH) Team.

The role involves handling incoming telephone referrals concerning the safety and welfare of children and young people, accurately recording referral information, managing multiple mailboxes, maintaining confidential records and providing general administrative support to ensure the smooth running of the MASH service.

Key Responsibilities:

• Handle incoming telephone referrals professionally, sensitively and with discretion.
• Accurately record referral information and process referrals within required timescales.
• Manage multiple mailboxes, ensuring emails and enquiries are dealt with promptly and accurately.
• Provide general administrative and business support to the MASH team.
• Work collaboratively with a small team of administrators to ensure the efficient running of the service.
• Maintain accurate records and databases, ensuring sensitive and confidential information is handled appropriately.
• Respond to telephone enquiries and provide appropriate administrative assistance.
• Organise and prioritise workload effectively, ensuring tasks are completed accurately and within deadlines.
• Support the team in maintaining an efficient and responsive administrative service.

Essential Requirements:

• Previous experience in an administrative or business support role.
• Strong organisational skills and excellent attention to detail.
• Excellent telephone manner and communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Ability to work accurately and efficiently under pressure and meet deadlines.
• Good working knowledge of Microsoft Office packages.
• A conscientious, reliable and flexible approach to work.
• Ability to work effectively as part of a team.
• Ability to manage multiple tasks and prioritise workload effectively.
• Must be eligible to work in the UK.

Desirable Requirements:

• Previous experience using databases and record management systems.
• Experience working within a local authority, safeguarding or children's services environment.
• Previous experience handling referrals or sensitive telephone enquiries.

Working Arrangements:

• Office-based role at Civic Offices, 2 Watling Street, Bexleyheath, Kent, DA6 7AT.
• Working hours are 36 hours per week, Monday to Friday, 8:48am – 5:00pm.
• Regular office attendance is required.
• Candidates must be able to travel to the Bexleyheath office.
• Training will be provided.

Candidate Requirements:

• Must have previous administrative or business support experience.
• Must demonstrate strong communication, organisational and IT skills.
• Must be able to handle sensitive and confidential information appropriately.
• Must be eligible to work in the UK.

Application Requirements:

• Candidates must provide an up-to-date CV.
• References covering the two most recent periods of employment must be provided at submission.
• The Contract / Key Information Document and Criminal Convictions Declaration must be completed upon offer acceptance.

Job Ref: OR123002

Pay: £15.68 per hour

Application question(s):

• Do you have experience handling incoming telephone calls, enquiries or referrals, particularly those involving sensitive or confidential information?

Experience:

• administrative or business support : 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person