At the core of our prison environment and ensuring we operate effectively and efficiently are our Operational Support team. Whether you are working on security gate, prison visits, escorting prisoners, staff and contractors or undertaking administrative & communications support roles, you’ll find that being a Operational Support Officer is more than just a job, it’s the chance to be a part of something greater; join a work family where you are valued and the work you do makes a difference every day. In addition to a sense of job satisfaction, we also offer:

Starting salary of £27,570 per annum, plus Serco benefits per annum rising to £27,904 upon a years’ service ( From 1st April 2027 this will be increasing to Starting salary of £28,535 rising to £28,881 after 1 years service)
Free onsite parking
Subsidised meals whilst on duty
Access to and free use of the prison gym facilitates
Pension match up to 6%, 28 days leave (inclusive of bank holidays)
Full training provided, you’ll complete a in depth training with the opportunity to shadow experienced staff, giving you a real taste of life on the job.
Perks including Blue Light cards and further employee discounts across hundreds of high street shops for fashion, hospitality, attractions, holidays, electronics, and gaming supplies and much more
Access to career long learning and development opportunities
The chance to make a positive difference in a company passionate about diversity and inclusion

We not only offer job stability & job security, but career development pathways for you to transition to becoming a Prison Officer or further to Supervisory or Operational Management level roles. The Prison is open all year round, 24/7 and whilst you’ll need to be flexible to cover various shift patterns, we do operate on a rota basis (a years in advance) that allows you the flexibility to enjoy meaningful time off to do the things you love.

What you will need to do the role:

You should have great communications skills and a good educational level in English and Maths as report writing, and numerical abilities are a key part of the role.
We are ideally looking for candidates who have experience working within a vehicle‑related sector, outdoor work environments, or roles that involve regular walking or physical activity. Examples of suitable backgrounds include:
- Vehicle inspection, transport, logistics, or recovery work
- Outdoor operational roles
- Roles involving consistent walking or movement
- Parcel sorting or delivery positions
- Any job where candidates are used to being on their feet, working outdoors, and managing physical tasks

Why Serco:

Meaningful and vital work - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives
A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
Great people - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What else do you need to know?

This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office.
You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme:
Applicants with disabilities and veterans who meet the minimum job criteria are guaranteed an interview. Simply opt into the relevant scheme on the application form.

For support with your application, please contact j&icareersUK@serco.com.

Let’s impact a better future, together. Apply today.

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