Business Support Officer jobs in East London

AutoProtect Group have an exciting opportunity for a dedicated CSU Business Support Administrator to join our department in Harlow, Essex.

Here at AutoProtect Group we’re proud to employ great colleagues who are passionate about their roles. We recognise everyone has different needs, considerations and aspirations and if you think you could be the right person for this role then please see below details.

We're looking for someone who will bring a positive, can do attitude - ready to get stuck in, embrace new ideas, and always look for ways we can do things better.

The Role

To ensure effective and prompt response to all telephone calls and email requests serviced by the business support team. You will be required to provide administrative support the management team and field agents. You will be required to be part of the first line telephony response for Dealers, Policy Holders and Field agents for enquiries on AutoProcess, Underwriting and any Customer Support requests. The Job role will be varied and integral to AutoProtect’s back office support.

What You’ll Do

• Answer all incoming telephone calls in a courteous/professional manner within required SLA’s.
• Any clerical/administration tasks which may be required to support the management team.
• Deal with all general enquiries within your ‘agreed level of knowledge’ from field team, policy holders and dealers.
• Administration support to sales agents.
• Processing online amendments and cancellation requests from Dealers and policy holders.
• Processing of policy transfers
• Processing of Dealer setups through multiple systems
• Pricing configuration
• Provide professional corporate image to all company contacts.
• Effective allocation of company correspondence (written/oral).
• Other reasonable duties as required.

What you’ll bring:

Skills and competencies

• Good communication, oral and written.
• Able to work on own initiative, as well as part of a team.
• Able to meet deadlines.
• Work well under pressure Ability to learn new processes quickly

Essential:

• Experience in a customer service role
• Microsoft Office including Word and Excel
• Good understanding of voice/soft skill
• Basic knowledge of PC skills

Desired:

• Experience in a FCA regulated environment
• A background in insurance product administration and claims resolution
• Knowledge within the motor industry

Pay & hours:

• Salary: £25,000
• Working hours: 35 hours per week

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Who We Are

AutoProtect Group supplies value-added insurance products and warranties to the consumer market via our retail partners at dealerships and brokers across the UK and Europe. We are a trusted partner across the automotive industry. Since 2004 we've built relationships and developed partnerships with premier manufacturers, a substantial cohort of the AM Top 200, and more than 3,000 independent vehicle retailers.

Pay: £25,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• On-site parking

Ability to commute/relocate:

• Harlow CM19: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Will you now or in the future require a visa sponsorship to work in the United Kingdom?
• What type of admin office tasks do you enjoy the most?

Experience:

• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person