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    • To assist the Acturis Support Lead to deliver support and assistance to the business.
    • Resolution of business queries and issues.
    • Adherence to required SLA’s.
    • View all Berkeley Insurance Group jobs - London jobs - Business Support jobs in London
    • Salary Search: Business Support Officer salaries in London
    • To provide confidential business support to the Directors and senior managers as required.
    • Experience providing high-quality admin or business support within a…
    • Strong business support, analytical and organisational skills.
    • Routine administration will form part of the wider business support role.
    • Monitor customer feedback and support service improvement initiatives.
    • Ability to prepare reports and interpret business data.
    • In this vital role, you will be the backbone of our administrative operations, ensuring smooth daily functions and providing exceptional support to our teams.
    • Support month-end financial reporting and provide data for business performance reviews.
    • Practical experience in at least two areas: *finance support, HR admin,…
    • Take ownership of our newly implemented timesheet system — learn the platform quickly, support contractors and internal stakeholders with queries, and help…
    • Good communication skills: you can explain payroll and accounting matters clearly to non‑finance colleagues and clients.
    • We are seeking a highly organised and detail-oriented Business Support Officer to provide essential administrative assistance within our organisation.
    • You will be on a full-time permanent contract, with a competitive salary of £26,000 - £28,000 per year subject to experience + KPI bonus.
    • Bonuses £2,000-£4,000.
    • Collaborate with the wider business support network to share best practice and provide cover during peak periods.
    • Delivering effective business support: You will provide an effective and efficient business support service to the Adult Social Care Directorate, including…
    • Employee Assistance Programme via Health Assured, offering free 24-hour counselling, wellbeing support and advice services.
    • 28th October 2026 11:59 AM.
    • Working as part of a small support team, this is a business-critical role at the heart of MEAS, providing business intelligence, technical support and…
    • An interest in marketing or business development (desirable).
    • Around two days a week will go on marketing and winning new business.
Business Support Officer
Berkeley Insurance Group
London
Full-time
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Job details

Pay information not provided
Full-time
London

Full job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job title: Acturis Support Officer

Location: United Kingdom (remote working)

Salary: negotiable

Job Purpose:

A support person with a good level of insurance and operational knowledge with a focus on Acturis to provide first line support for businesses in relation to their broking systems either by email or phone.

Support the business to resolve specific issues or proactively propose further developments or changes to address common problems.

Working with the Acturis Support Lead to provide effective and timely remote or on-site support for users in accordance with current priorities.

Operating in a new Retail Operations team, this is an opportunity to provide essential support to the businesses across the UK delivering to the Retail Strategy and Core Values.

THIS ROLE REQUIRES EXPERIENCE WITH THE ACTURIS SYSTEM, AS WELL AS INSURANCE KNOWLEDGE. APPLICATIONS WITHOUT THIS EXPERIENCE WILL NOT BE CONSIDERED.

Responsibilities:

  • To assist the Acturis Support Lead to deliver support and assistance to the business
  • Liaise with third parties including Acturis to ensure issues or change requests are resolved promptly and accurately
  • Work with the Acturis Support Lead and Senior Business Support Officers to facilitate configuration changes to the various Acturis environments including documentation, as well as the necessary support required for migrations.
  • Provide on-site support for new groups of users of Acturis
  • Working with the Acturis Support Lead to identify opportunities for improvement or change in configuration or functionality

Principal Accountabilities / Responsibilities:

  • Resolution of business queries and issues
  • Adherence to required SLA’s
  • Adhere to Acturis Change Board controls and requirements.
  • Accuracy – attention to detail – low levels of error
  • New ideas proposed for improvements to processes / system use
  • Work with the Acturis Training and Support Officers to ensure user resources are kept up to date.
  • Support the Head of Operational Delivery to complete adhoc requirements as directed

Knowledge, Skills & Experience

Essential

  • Minimum of 2 years’ hands‑on experience using Acturis in an insurance broking environment.
  • Good understanding of insurance broking operations and workflows, including exposure to the UK insurance and/or Lloyd’s market.
  • Strong problem‑solving skills with the ability to diagnose issues and identify appropriate solutions.
  • High attention to detail and accuracy.
  • Strong verbal and written communication skills, with the ability to explain system concepts clearly to users.
  • Ability to manage a wide range of stakeholders and provide appropriate levels of support.
  • Experience working with third‑party suppliers.
  • Ability to multitask effectively in a fast‑paced operational environment.
    • Proficient in Microsoft Excel, PowerPoint, and other Microsoft Office tools.


We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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