Business Support Officer jobs in West Midlands Region

Company Overview

Crown Plus limited is a multidisciplinary surveying and civil engineering firm operating throughout England and Wales. We are committed to delivering high-quality highway drainage surveys and professional services through an innovative and dynamic team dedicated to excellence.

Job Purpose:

The Business Support Administrator will provide administrative and coordination support across the Company, with responsibilities covering Quality Management System administration, compliance activities and wider business support.

The role will ensure key business records, controlled documents, compliance evidence, supplier and subcontractor information, customer feedback and audit actions remain organised, current and properly followed up.

The role also supports general business administration and coordination across departments, contributing to the effective day-to-day operation of the Company.

The postholder will take a proactive approach to identifying gaps, recurring issues and opportunities to improve efficiency, keeping the Head of HSEQ, Compliance & Fleet informed and supporting practical improvements as the business grows.

Accountabilities

Document Control

· Maintain the controlled document register and review schedule, prompting document owners to complete upcoming and overdue reviews.

· Coordinate the issue and distribution of approved documents, maintaining records of approvals and monitoring required acknowledgements.

· Ensure superseded documents and records are appropriately controlled.

Supplier & Subcontractor Records

· Issue supplier and subcontractor questionnaires, check submissions for completeness and required evidence, and return incomplete submissions for completion.

· Maintain supplier and subcontractor compliance records, monitoring expiry dates and following up outstanding or updated information.

· Follow up with relevant teams to ensure supplier and subcontractor feedback and review activities are completed.

Quality Records & Evidence

· Maintain organised, readily retrievable Quality records and supporting evidence, including evidence for ISO 9001 and the Quality-related elements of Company accreditations and memberships.

· Identify gaps or inconsistencies in evidence and follow up with the responsible person.

Audits & Actions

· Support the scheduling and administration of internal Quality audits and maintain records arising from internal and external audits.

· Maintain action trackers, monitor completion dates, follow up overdue actions with action owners and retain evidence of completed actions.

· Escalate significantly overdue or unresolved actions to the Head of HSEQ, Compliance & Fleet.

Customers

· Maintain records of customer complaints, compliments and feedback, supporting the collection of feedback from relevant teams.

· Ensure actions arising from customer feedback are recorded and tracked, and maintain customer satisfaction records for Quality reporting and Management Review.

Management Review & Performance Information

· Coordinate the collation of Quality information from relevant departments for Management Review, maintain meeting records and track resulting actions through to completion.

· Support the collation of Quality KPIs and maintain records of non-conformances, corrective actions and improvement opportunities.

Business Administration & Coordination

· Provide administrative and coordination support across departments, including coordinating the flow of information between teams.

· Prepare, format and maintain business documents, reports, records, trackers and correspondence.

· Support the coordination of meetings where requested, including arranging attendance, preparing information, recording actions and following up agreed outcomes.

· Undertake other reasonable business administration activities that support the effective operation of the Company.

General Responsibilities

· Liaise with colleagues across the business to obtain information and evidence, keeping records accurate and organised, and handling confidential and personal information in line with Company procedures.

· Maintain administrative information relating to starters, leavers and changes in responsibilities where this affects Quality processes or system requirements.

· Keep the Head of HSEQ, Compliance & Fleet informed of emerging issues, recurring problems and areas requiring attention, escalating persistent or significant issues where appropriate.

· Identify gaps, inefficiencies and unnecessary administrative burden, and propose practical improvements.

· Work with the Head of HSEQ, Compliance & Fleet to prioritise activities, manage competing demands and ensure agreed responsibilities and deadlines are met across all areas of the role.

Skills, Training and Knowledge Required

Essential

· Strong organisational and administrative skills, with the ability to manage deadlines, recurring activities and multiple trackers.

· Good attention to detail and accuracy.

· Competent use of Microsoft Word and Outlook, intermediate Excel skills (including filters, formulas, tables and basic data collation), and confidence using digital management systems and adapting to new technology.

Desirable

· Previous experience in Quality, compliance, HSEQ, document control or a regulated environment, ideally supporting an ISO 9001 Quality Management System.

· Experience maintaining controlled documents, compliance records or supplier and subcontractor information.

· Experience supporting audits or external assessments.

· Experience providing administrative support across multiple departments or teams.

Experience identifying or implementing administrative or process improvements.

Pay: From £12.71 per hour

Expected hours: 20.0 per week

Work Location: Hybrid remote in Telford