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    • Work with the team in providing support and customer service.
    • Attend meeting on behalf of the team.
    • Recruitment and motivation of Business Support Admin team.
    • You will be an organised and proactive individual with experience working in a busy administrative or business support environment.
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    • Recruit and train new team members.
    • Able to build strong working relationships with the team and wider firm.
    • Oversee the day to day running of the team.
    • The Business Support Team Leader will manage the provision of an efficient, effective and high quality administrative and clerical service to support health and…
    • Communicate business updates, objectives, and changes effectively to the team.
    • Lead, coach, and motivate team members to achieve individual and team targets.
    • You will be a positive, organised and supportive leader with experience of supervising or managing staff within an administrative or business support…
Business Support Admin Team Leader
Kings Security
·
3.5
Bradford
Up to £27,000 a year
Permanent, Full-time
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Job details

Up to £27,000 a year
Referral programme, Life insurance, Company pension, Cycle to work scheme
Permanent, Full-time
Bradford

Full job description

Key Purpose of the Job:

Responsible for the day to day running of the Business Support Admin team. Looking after dedicated accounts within the Business Support Admin Team, training and mentoring new starters. Making sure that all KPI and SLA are met. Work with the team in providing support and customer service.

Key Job Responsibilities:

· Responsible for the day to day running of the Business Support Admin team

· Being first point of contact for customer- liaising directly via e-mail and telephone.

· Development of relationships with key customer and supplier contacts

· Responsibility for monthly invoicing for the customer and assisting credit control on account queries

· Working with Account Managers to address, identify and resolve issues affecting customer service and account profitability.

· Updating database and keeping information up to date.

· Logging and closing/charging of calls.

· Liaise with various department within business to create reports on timescales, deadlines and cost for the customer.

· Chasing of Installation and Service departments in order to make sure jobs are complete within timeframes and Customer SLAs.

· Liaise with Customer Service department to aid in resolving any Customer complaints.

· Assisting Installation team by preparing Installation packs for key customer

· Working from various databases- CRM system, Web based programs, MS Office.

· Working with the account manager to ensure all service agreements are met

· Provide annual leave cover for wider Business Support Admin team when required

· Liaise with stakeholders on issue arising.

· Monitor and report on open calls

· Check accuracy of invoicing ready to be processed and highlight any inaccuracies.

· Recruitment and motivation of Business Support Admin team.

· Ensure staffing levels for Business Support Admin are covered

· Attend meeting on behalf of the team

· Liaise with Projects on applications and completion of install

· Assist Business Support Manager with Personal development reviews

· Responsible for training and mentoring of both new starters and existing staff.

· Provide Reports on SLA’s and Monthly Call Value.

· Holiday & Sickness cover of Business Support Manager for the Business Support Department, escalation of daily issues to Head of Business Support.

Essential requirements for the job:

· Proactive approach to meeting the demands of our client base

· PC Literate, MS Word, Excel and Outlook.

· Team player.

· Strong interpersonal and communication skills

· Ability to prioritise workloads

· Exceed all tasks given

· Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers

· Ability to work within a continually changing environment.

· Ability to work accurately under pressure to meet deadlines.

· Customer focussed.

· Excellent telephone manner.

Desirable requirements for the job

· Previous experience in administration role

· Ability to problem solve

· Previous management experience

Benefits

  • Supportive and Collaborative Environment
  • Company Health Care Plan
  • Company Pension
  • Life Insurance
  • 25 days holiday plus Bank Holidays
  • Development Opportunities
  • Referral Scheme
  • Employee Recognition Scheme
  • Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
  • Cycle to Work Scheme
  • Wagestream – Get instant access to your wages through our financial wellbeing tool.

When Kings carry out recruitment process, we do so as an Equal Opportunities Employer.

Pay: Up to £27,000.00 per year

Work Location: In person

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