Business Support jobs in Wales

This post is fixed term/secondment for 16 months until 31st March 2028 due to funding.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

An exciting opportunity has arisen for two experienced Business Analysts to play a key role in the implementation of a new Electronic Patient Record (EPR) system for Mental Health and Community Services within Cardiff and Vale University Health Board.

Working as part of a dedicated programme team, the post holder will support the delivery of a major digital transformation programme, helping to replace existing clinical systems with a modern EPR solution. The role will involve working closely with clinical, operational and corporate stakeholders to understand current business processes, identify requirements, and support the design of future-state workflows that align with the capabilities of the new system.

This is an excellent opportunity for an individual with strong business analysis skills, experience of service redesign, and a passion for improving patient care through digital transformation. The role offers the opportunity to work across multiple clinical and operational areas, contributing directly to the successful implementation of a EPR replacement programme.

The successful candidate will be responsible for analysing complex business processes, facilitating stakeholder engagement, documenting requirements, supporting system configuration discussions, and ensuring that solutions meet service needs while supporting wider organisational and national digital strategies.

Support the implementation of a replacement Electronic Patient Record (EPR) system for Mental Health and Community Services.

Work with clinical, operational and administrative teams to understand existing processes and service requirements.

Gather, analyse and document business requirements and current workflows.

Facilitate workshops and stakeholder meetings to support service design and decision-making.

Develop process maps, user stories and other business analysis documentation.

Work with system suppliers and project teams to design future-state processes within the new EPR.

Identify opportunities to improve, standardise and streamline ways of working.

Support gap analysis, testing, business readiness and implementation activities.

Ensure proposed solutions meet clinical, operational, information governance and organisational requirements.

Build effective working relationships with stakeholders across the Health Board and partner organisations

Contribute to programme reporting, governance activities and the management of risks and issues.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac