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    • You'll be hands-on, visible, and trusted to make things happen — coaching your team in the moment, solving problems on the spot, and making sure every guest…
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    • You’ll be making sure guests are having an amazing time while keeping everyone safe in and around the pool.
    • Whether you’re supervising the slides, keeping an…
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    • You'll spend Mondays and Fridays cleaning guest accommodation, with the rest of your week taking you into areas like sports & activities, restaurants & quick-…
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    • Our teams create unforgettable experiences for our guests and we are currently looking for amazing team members to join us in our bars department, to provide…
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    • The role of a Facilities technician is to perform diverse maintenance and repair tasks in residential or commercial areas across the business, covering minor…
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    • As Resort Safety Shift Manager you will be directly leading a team of Resort Safety (Security) Team Members for a large, complex holiday destination.
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    • The role of a Facilities Night Supervisor is to lead and supervise the performance of the Out of hours facilities technician team which carry out diverse…
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    • Responsible for supporting all people activity on the resort, working closely and partnering with leaders from across all areas to develop a people plan for…
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    • The Guest Resolution Supervisor is responsible for supervising the Welcome Team, ensuring an exceptional arrivals and day‑visit experience, and acting as the on…
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    • To construct, install maintain, and repair fixtures and structures across the resort.
    • The Resort Carpenter supports the delivery of a safe, compliant and high-…
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    • The Assistant Manager supports in the leadership and management of the day-to-day operation of a resort restaurant or QSR environment, ensuring a safe,…
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    • The Early Years Practitioner will be responsible for being a key worker and participating with planning, organisation and operation within the room.
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    • Each week, Butlin's welcomes thousands of guests through our doors, many of whom stay in our on resort accommodation.
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    • Each week, Butlin's welcomes thousands of guests through our doors, many of whom stay in our on resort accommodation.
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    • The Stage Manager will help to oversee the consistent smooth running of the technical entertainment delivery, including coordinating the LX/AV/Sound/Stage teams…

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Supervisor Plus
Butlin's
·
3.4
Bognor Regis PO21 1JJ
Permanent, Full-time
Apply on company site

Job details

Pay information not provided
Flexitime
Permanent, Full-time
Flexitime
Bognor Regis PO21 1JJ

Full job description

Description


A brand-new role. A brand-new challenge.

This is a genuinely new position at Butlin's — and a rare chance to shape it from day one. As Supervisor Plus, you'll be the go-to person for your team, the driving force behind great standards, and the difference between a good guest day and an unforgettable one.
You'll be hands-on, visible, and trusted to make things happen — coaching your team in the moment, solving problems on the spot, and making sure every guest gets the Butlin's experience they came for.
Reporting to: Manager Core base: Accommodation (Mondays and Fridays, our busiest changeover days) Plus: Flexible time across departments the rest of the week, wherever the action needs you most

What you'll be doing
  • Leading from the front — keeping your team focused, motivated, and in the right place at the right time
  • Coaching the team to hit key targets, from add-on sales to guest experience scores
  • Owning CAFF audits in accommodation, and relevant audits in whichever department you're supporting
  • Making sure guests always find what they need, when they need it
  • Keeping an eye on NPS and guest feedback, and turning it into real action
  • Championing the Butlin's Values and Leadership Behaviours every day
  • Being the voice that connects Manager plans to team delivery — clearly, consistently, brilliantly
  • Building strong relationships across your resort, other resorts, and central support teams
  • Supporting your people through their whole journey with us — onboarding, development, PDPs, and more
  • Turning every audit and observation into practical, visible improvement

This is a role for someone who loves being where the action is — solving problems before they become issues, and bringing out the best in the people around them.

Choose your specialism
Alongside your Accommodation focus, you'll bring your energy to one of these exciting areas:

️ Supervisor Plus – Buffets

Be the face of a warm, welcoming dining experience. You'll champion food safety, keep the bays looking abundant and appealing, work closely with the kitchen on quality and timing, and coach your team to deliver five-star hospitality on every shift.
Supervisor Plus – Bars & Shops
Bring the energy to our bars and retail spaces. You'll coach the team on sales and service, keep queues moving with sharp, dynamic deployment, nail stock control, and help every venue run exactly to brand standard — while having fun doing it.
Supervisor Plus – Restaurants & QSRs

Set the tone for a brilliant dining experience from the moment guests sit down. You'll drive upselling on starters, desserts, and drinks, coach confident, natural guest conversations, and make sure every checkback leaves guests feeling looked after.
Supervisor Plus – Splash

Take the lead in one of our most safety-critical, high-energy environments. You'll bring poolside expertise and a genuine passion for the water, keeping standards high and guests safe while your team delivers a brilliant splash experience.
Supervisor Plus – Sports & Activities
Bring your love of sport and activity to a team that gets guests moving, playing, and having fun. You'll lead from pitch-side, court-side, or wherever the action is, coaching your team to deliver energetic, memorable experiences every day.


KPIs


  • Audits completed in accommodation & other departments
  • Team training compliance across departments
  • Health, Safety & Compliance Audits
  • Guest NPS & Feedback
  • Improved ENPS
  • Retail Spend – responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver
  • Right People, Right Place, Right Time in all key areas


About You


You're a natural leader who's just as comfortable coaching a team through a busy shift as you are chatting confidently with a guest. You lead by example, you notice the details others miss, and you know how to turn feedback — good or bad — into real improvement.

You'll bring:
    • Leadership that gets results — you know how to coach, support, and get the best out of a team, with demonstrable experience in managing performance, coaching, delivering training, and setting the standard through your own behaviour
    • A sharp eye for detail — confident supporting audits and observation-based checks, and turning what you find into action
    • Genuine guest-facing experience — comfortable handling a wide range of guest queries, and confident stepping in when a complaint needs a calm, professional resolution
    • A commercial mindset — a track record of driving sales through promotions, upselling, or new initiatives that support the wider team's objectives
    • Flexibility and range — experience working across a multi-skilled team, moving to where guest demand needs you most
    • Brilliant communication — able to connect with people at every level, from your team to senior managers to guests
    • Adaptability under pressure — comfortable juggling multiple priorities and quick to adjust when things change

If you're going for Splash, you'll also bring:
  • An NPLQ (National Pool Qualification for Lifeguards) or equivalent qualification
  • Previous experience working in a swimming pool environment
  • Strong knowledge of pool safety

If you're going for Sports & Activities, you'll also bring:
  • Experience working in a sports, leisure, or activity environment


Why this role?


  • A brand-new opportunity — help define what great looks like in this role
  • Variety, every week — no two days the same, across accommodation and your chosen specialism
  • Real influence — your coaching and decisions directly shape the guest experience
  • Room to grow — develop your leadership skills across multiple departments and disciplines


About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.
As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
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