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Job Post Details

Floor Operations Supervisor - job post

Sandwell College
3.6 out of 5 stars
1 Spon Lane, West Bromwich B70 6AW
£24,408 - £28,278 a year - Full-time, Fixed term contract

Job details

Pay

  • £24,408 - £28,278 a year

Job type

  • Fixed term contract
  • Full-time

Location

1 Spon Lane, West Bromwich B70 6AW

Benefits

Pulled from the full job description

  • Annual leave
  • Employee discount
  • Company pension
  • Cycle to work scheme
  • Free flu jabs

Full job description

Description


We are seeking an operational leader to manage front-of-house operations and drive a high-performing service environment on a fixed term full-time basis. Working closely with the Chef Manager, you will lead a team of service assistants, optimise floor efficiency, and ensure seamless coordination between the kitchen and dining areas. You will champion excellent customer service while maintaining rigorous health, safety, and food hygiene standards across all service points.


Key Responsibilities


  • Manage staff rotas, handle sickness absence, assign floor sections, and train new team members
  • Conduct regular appraisals, assess staff performance, and resolve on-floor conflicts
  • Lead pre-service briefings, allocate daily duties, and provide hands-on support during peak hours
  • Maintain a welcoming environment, resolve escalated customer complaints promptly, and lead by example with professional service
  • Execute food safety procedures, maintain accurate SFBB records, and enforce strict COSHH, allergen control, and health and safety regulations
  • Monitor food portioning, presentation, and delivery speed against facility standards
  • Report equipment issues to the Chef Manager and support special hospitality bookings and college events

Skills, Knowledge and Expertise


  • Basic Food Hygiene Certificate, Level 2 and 3
  • Willingness to support evening duties (e.g., open evenings, enrolment), work flexibly, and move between multiple sites at short notice
  • Working within a commercial or educational catering environment
  • Previous experience of managing a large catering team
  • Collaborative teamwork and strict adherence to kitchen health and safety procedures
  • Have strong organisational skills and attention to detail
  • Exceptional communication skills to facilitate daily alignment with the Chef Manager, lead staff briefings, and manage customer relations

Benefits


✅ Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around

Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential

Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed

Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute

  • ️ Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more

Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best

Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles

Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount

Free Will Writing – We’ve got your back with professional support for your future planning

Free Flu Vaccine – Stay healthy and protected at no cost to you

Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health

We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.


About Sandwell College

Sandwell Family of Colleges is a group of educational institutions located in the West Midlands region of England, offering a diverse range of courses and programs to cater to various interests and career aspirations. The family comprises of Sandwell College, Cadbury Sixth Form College, Central St Michael, Professional Academy, Central St Michaels Science, Engineering and Manufacturing Centre. With state-of-the-art facilities, experienced teaching staff, and a commitment to student success, the Sandwell Family of Colleges provides a supportive and inclusive learning environment, enabling individuals to pursue their educational and career goals effectively.
Sandwell Family of Colleges is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We have robust policies and procedures in place to ensure a safe and secure learning environment for all our students and staff. At Sandwell Family of Colleges, we believe that creating a safe, nurturing and inclusive environment is essential for enabling our students to thrive academically and personally. We are unwavering in our commitment to safeguarding and will continue to uphold the highest standards to protect the most vulnerable members of our community.

Please note that as part of our onboarding process, you will be required to either undergo an Enhanced DBS check or provide your existing Enhanced DBS certificate if you are registered with the Update Service.

We expect all applicants to be fully transparent about any information that may be disclosed as part of this check so that we can discuss it at the earliest opportunity. For more information on what may show on your Enhanced DBS check please visit: https://vetting.com/blog/what-shows-and-doesnt-on-a-dbs-check/

We reserve the right to close this job vacancy before the advertised application deadline.
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