Cafe City jobs in Manchester

The Ground Up Project and The Proud Trust have come together in a unique partnership built on a shared commitment to inclusion, opportunity and empowerment.

Together, we will support neurodivergent and/or LGBTQ+ young people to develop independence, access meaningful work opportunities, and feel valued within their communities. By combining our expertise, we are creating inclusive spaces where every young person can thrive, be themselves, and build their future, from the ground up.

Based in The Proud Trust’s home The Proud Place, the Café Manager will be pivotal in driving forward both organisations' approach to inclusion and accessibility with clear demonstration and appreciation for LGBTQ+ and Neurodiverse centred approaches. With this commitment in mind, we are committed to drawing from the widest possible talent pool and strongly encourage applications from people who are under‑represented within hospitality, youth work and the voluntary sector. We are especially keen to hear from people from the Global Majority, trans and non‑binary people, neurodiverse and disabled applicants. We recognise the value of enrichment that lived experienced and positive representation brings to the communities we serve at The Proud Place.

About The Ground Up Project

At the Ground Up Project, our work is driven by a mission to empower neurodivergent people through inclusive employment, meaningful professional development, and community-led innovation. We believe neurodivergent talent is a vital catalyst for creativity, opportunity, and positive change, and we actively foster a culture where difference is valued, growth is supported, and strong communities are built from the ground up.

Job Summary

We are seeking a dedicated and dynamic Café Manager to oversee the daily operations of our new café in Manchester City Centre. The ideal candidate will be passionate about customer service, have experience in the food and beverage industry, experience of food and menu preparation and be committed to furthering the mission of our charity.

REPORTS TO: Hospitality Manager

SALARY: £28,300.99 - £32,808.61

HOURS: 37.5 hours per week

DBS: Enhanced check required

Key Responsibilities

Operations Management:

• Oversee the day-to-day operations of the café, ensuring a smooth and efficient service
• Order supplies, and maintain stock levels
• Production of food and beverages
• Ensure compliance with health, safety, and hygiene standards

Staff Supervision:

• Train, and supervise café staff and volunteers
• Create staff schedules, ensuring adequate coverage during operating hours
• Foster a positive and collaborative work environment.

Customer Service:

• Provide excellent customer service, addressing any issues or complaints promptly and professionally
• Develop and maintain relationships with regular customers and the local community

Financial Management:

• Keep a record of all expenses and sales and follow company menu specifications to ensure profitability
• Handle cash, process transactions, and reconcile daily sales
• Assist in fundraising activities related to the café

Qualifications and experience:

• Proven experience in café or restaurant management
• Catering qualification at level 3 or above
• Strong leadership and team management skills
• Excellent customer service and communication skills
• Ability to manage budgets

The Ground Up Project is an equal-opportunity employer. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Pay: £28,300.99-£32,808.61 per year

Work Location: In person