Cafe Hospitality Manager jobs

General Description:

The Branch Manager oversees the daily operations of the café, ensuring exceptional customer service, efficient workflows, and a positive team environment. This is a hands‑on role that involves actively supporting the team and participating in day‑to‑day tasks as needed to keep the café running smoothly. The manager is responsible for driving sales, maintaining high standards of quality, and ensuring the café operates efficiently and profitably.

Key Responsibilities:

• Leadership & Team Management:
• Lead, mentor, and motivate a team to ensure smooth operations.
• Regularly assess team performance and provide constructive feedback and development opportunities.
• Create and manage rota for staff
• Ensure staff are trained in company policies, customer service, health & safety, and operational procedures.

- Operational Oversight:

• Ensure store meets company standards in terms of cleanliness, visual merchandising (display) , and customer experience.
• Address and resolve any issues or challenges that arise within the store, ensuring quick and efficient problem-solving.

Performance Monitoring & Reporting:

• Regularly report to senior management on store performance, highlighting successes and areas for improvement
• Analyse KPIs (sales, foot traffic, customer satisfaction, etc.) and implement strategies to improve performance.
• Review and manage budgets, ensuring financial targets are met.

Stock & Delivery Management:

• Oversee delivery schedules, ensuring timely and accurate deliveries.
• Ensure stock levels are adequate, minimising waste while maintaining sufficient nventory for customer demand.

Customer Experience & Brand Standards:

• Ensuring exceptional customer service and brand standards are consistently met

. Monitor customer feedback and take action to address any concerns

• Ensure staff are trained in the values and ethics of Comptoir Bakery to deliver an authentic brand experience (coffee training / same closing and opening steps for everyone)

Health & Safety Compliance:

• Ensure the cafe adheres to local health and safety regulations and company guidelines.
• Monitor hygiene and safety practices, conducting regular audits to maintain compliance.

Problem Prevention & Resolution:

• Proactively identify potential issues and take measures to prevent them.
• Resolve conflicts or challenges that arise in-store, whether related to team dynamics, customer issues, or operational hurdles.

Strategic Planning & Business Development:

• Stay informed about industry trends and competitors to ensure the company remains competitive and innovative.

Communication & Collaboration:

• Collaborate with the marketing and promotions team to implement local marketing initiatives and promotions to drive foot traffic and sales.

Ideal Candidate Attributes:

• Strong leadership experience in hospitality and management, with at least 3 years in a managerial role.
• Barista training is essential, including knowledge of quality control
• Ability to work in a fast-paced environment and delegate efficiently
• Attention to detail and a commitment to maintaining high-quality standards
• Flexibility to work early mornings, weekends and Bank Holidays
• A proactive problem solver who takes initiative to address challenges before they escalate.
• Motivated, results-driven, and committed to maintaining the highest standards of service and store performance.

Job Type: Full-time

Pay: £32,000.00-£34,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Store discount

Ability to commute/relocate:

• London SE1 9DA: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have barista experience and coffee making skills?

Experience:

• Hospitality management: 3 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person