Cafe On the Pier jobs

Orocco Pier is an independently owned unit situated in South Queensferry featuring breath-taking views of the UNESCO World Heritage site, the Forth Rail Bridge. Established in 2001 as a hotel and restaurant, we have since grown into our current format which comprises a café bar, seafood bar & grill, 17 bedroom boutique hotel, and a well-established wedding and events venue. We pride ourselves on our reputation for friendly yet professional service, and a high-quality product.

We are looking for a candidate with experience in a similar hospitality environment to Orocco Pier. Applicants will ideally have experience with hotel and restaurant reservation systems.

What I Will Be Doing

Reservations

• Responding to all online and telephone enquiries. Guiding customers through the booking process where necessary.
• Ensuring there is transparent communication with other departments regarding all restaurant bookings.
• Drive sales with potential upgrades and return visits.

Hotel Operations

• Checking guests in and out of our hotel, ensuring they have all the help and information they need.
• Maintaining an ongoing relationship with guests during their stay to ensure they are entirely satisfied.
• Addressing feedback in a constructive manner and, where required, escalating to an appropriate manager.
• Daily briefing and day to day management of our housekeeping team, and if necessary, assisting them to ensure our bedrooms reflect the high standard of cleanliness and finish that we expect.
• Checking all rooms are clean and ready for our guests prior to arrival
• Promoting and driving sales of internal events.

What We Look For

• A positive personality is a must. First impressions are key, whether in person or over the phone.
• Experience in a similar, busy hotel or hospitality environment.
• Experience in an operation where weddings and events are a part of the business is desirable.
• Experience with hotel and restaurant reservations platforms.
• A focussed attitude, and the ability to efficiently prioritise tasks while maintaining a calm and tactful manner in challenging situations.
• An effective communicator. A clear voice and positive manner is essential as much of your work will be telephone based.
• A high level of confidence in composing clear and concise written English.

Why Work With Us

We’re an independent operator with many years' experience of running a successful business. We strive to offer our team a friendly and professional working environment to grow in. Teamwork is integral to what we do. We employ like-minded individuals who share our passion for hospitality and success.

What We Offer

• A competitive hourly rate, up to £12.71 per hour dependant on experience
• A fairly distributed TRONC system. We add a 10% discretionary service charge to all food and drinks bills, which is distributed fairly amongst the team. This can boost your earnings by £2 and £ 2.75 per hour
• A flexible and varied shift pattern. We are open from 8 till late and require reception cover until 10pm at the weekend.
• Meals on duty.
• Paid breaks.
• Opportunities to learn - we have links with SVQ trainers for those keen to progress and gain qualifications in hospitality.

Job Types: Permanent, Full-time

Pay: From £12.71 per hour

Benefits:

• Discounted or free food

Ability to commute/relocate:

• Edinburgh EH30 9PP: reliably commute or plan to relocate before starting work (required)

Work Location: In person