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    • From your first site visit to training support and ongoing care, you’ll be the link between our customers and the full Extract team including our Technical,…
    • You’ll be responsible for keeping coffee equipment performing at its best — from preventative maintenance and fault diagnosis to repairs, installations and…
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    • Build, coach, and develop a strong, engaged team and grow the leaders of tomorrow.
    • Own the guest experience - fast, friendly, and unforgettable.
    • All-day dining experience is a plus.
    • 50% off the total bill, across the group at any time, any day, for you and up to 3 guests.
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    • Build, coach, and develop a strong, engaged team and grow the leaders of tomorrow.
    • Own the guest experience - fast, friendly, and unforgettable.
    • Counselling services and 24 hour in moment support.
    • Supplier trips to visit our supply chain and see the wonderful farms our food comes from, and the vineyards…
    • Lead from the Front: Run daily operations, setting the standard for exceptional coffee, speed, and warm service.
    • Are yo available to work evenings & weekends.
    • Lead the day-to-day operations of the café, ensuring exceptional service, product quality, and operational efficiency.
    • Café Manager: 2 years (required).
    • Previous experience as a Supervisor, preferably in a fast-paced cafe or restaurant environment.
    • Supervise your team, Maintain high quality and high standards.
    • We are looking for a Trainee Head Barista who will oversee and manage the operations of multiple locations with primary focus on deliver an excellent cup of…
    • Counselling services and 24 hour in moment support.
    • Supplier trips to visit our supply chain and see the wonderful farms our food comes from, and the vineyards…
    • Ensure the cafe adheres to local health and safety regulations and company guidelines.
    • The Branch Manager oversees the daily operations of the café, ensuring…
    • Maintain high standards of hygiene in all service & public areas: bars, kitchen, cellars, cafe and storerooms.
    • £12.70 per hour plus 13% holiday pay.
    • Someone who can run the bar with ease and confidence.
    • You will be responsible for enhancing the guest experience by bringing bar knowledge, personality, and…
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    • £25,845 per annum (pro rata) / Full time 39 hours per week rota based shift work.
    • Full UK manual driving license is required, due to the location of the service…

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Job Post Details

Wholesale Account Manager - London
Extract Coffee Roasters
Upper Russell House, 5 Morocco Street, London SE1 3HB
£33,000 - £37,000 a year
Permanent, Full-time
Apply now

Job details

£33,000 - £37,000 a year
Employee discount, Sick pay, Employee assistance programme, Company pension, Health & wellbeing programme, Cycle to work scheme, Company events
Permanent, Full-time
Upper Russell House, 5 Morocco Street, London SE1 3HB

Full job description

Wholesale Account Manager - London

Love coffee? Love people?

Join our Account Management Team in London

We’re looking for a Wholesale Account Manager to help us deliver exceptional coffee and build lasting partnerships across London and the South East.

At Extract Coffee Roasters, we roast speciality coffee with purpose. We work with some of the UK’s most respected cafés, restaurants and hospitality venues supporting them to serve consistently brilliant coffee and grow with us.

In this field-based role, you’ll take ownership of a regional portfolio of customers. From your first site visit to training support and ongoing care, you’ll be the link between our customers and the full Extract team including our Technical, Training, Production and Logistics teams.

You’ll also play a key role in bringing new customers into the Extract community, identifying opportunities, managing onboarding and making sure everything runs smoothly from day one.

This is a people-first role. We value human qualities like empathy, integrity, curiosity and kindness. It’s how we show up for our customers, our teammates and each other.

You’ll be based at our site on Morocco Street and will spend much of your time out in the field visiting customers at their sites.

What you’ll do

  • Manage a portfolio of wholesale accounts across your region
  • Work with the Regional Manager to grow accounts through new lines, cross-selling and upselling
  • Support the smooth and timely onboarding of new customers
  • Deliver customer-specific training, tastings and quality support on-site
  • Strengthen multi-level relationships and act as a trusted partner to each account
  • Represent Extract at events, launches and community cuppings
  • Log visits, training and account activity into our internal systems
  • Share customer insights that support growth and service improvement

What you’ll bring

  • Strong practical knowledge of speciality coffee, espresso preparation and barista standards
  • Confidence training, coaching or educating others about coffee
  • Experience working with customers in cafés, hospitality, wholesale coffee or foodservice
  • Strong communication skills and confidence working with everyone from baristas to business owners
  • A hands-on, organised mindset with great attention to detail
  • Commercial awareness and the ability to grow and retain B2B relationships
  • Familiarity with digital tools (CRM, scheduling apps, ERP systems)
  • A full UK driving licence (desirable)
  • You lead with kindness, curiosity and optimism

Why join us?

  • Competitive Salary: £33,000 - £37,000 based on experience & qualifications
  • Purpose-driven business with a mission to Make Coffee Better
  • 23 days holiday + 8 bank holidays (rising with service)
  • Cycle to work scheme
  • Employee Assistance Programme and wellbeing app
  • Paid volunteer days
  • Enhanced Company Sick Pay
  • Enhanced Maternity and Paternity Pay
  • Company events and recognition award
  • Free coffee for home use
  • A collaborative, values-led team that cares about fairness, listening and learning

Pay: £33,000.00-£37,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • Sick pay

Work Location: In person

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