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    • Efficiency and effectiveness are key aspects of your role.
    • You’ll maintain impeccable food safety standards while juggling orders and queues.
    • View all Marks & Spencer jobs - Hereford jobs - Customer Assistant jobs in Hereford
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    • Offering up to £12.71/hr + tips,paid breaks,staff food every shift,and 50% off food & drinks,this a great next step for a waiter,waitress,barista,bartender,and…
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    • You are a friendly, hard-working individual who loves to provide a joyful customer dining experience.
    • 16-17 - £8.00 per hour.
    • 18+ - £12.71 per hour.
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    • Crafting consistently beautiful coffee with basic latte art (following recipe and presentation standards and understanding all milks served).
    • Taking food and drink orders and providing friendly, attentive service.
    • This is a varied, guest-facing role where no two shifts are quite the same.
    • Maintain high standards across service and coffee excellence.
    • Permanent contracts available, with hours ranging from 20 to 25 per week.
    • The ideal candidate will possess a passion for coffee and food service, along with strong organisational skills to ensure smooth daily operations.
    • This role involves supervising staff, handling a busy service on our coffee machine, ensuring food safety standards are maintained, and creating a welcoming…
    • Pouring passion into perfect drinks and great customer service.
    • Keeping your store clean, tidy and welcoming.
    • We're currently recruiting a dedicated Assistant (Zero Hours) to help ensure the smooth running of the operations in CH&CO on a permanent casual basis,…
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    • We're hiring a full-time Assistant Manager to support the team at Estero Lounge.
    • With competitive salary,plus bonus,paid overtime and real progression…
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    • Support the management team with the day-to-day operation of the lounge,from opening and closing tasks to keeping standards high across the floor.
    • You’ll have strong communication skills and the ability to engage with guests in a friendly and professional manner.
    • Hours per week: Zero Hour Contract.
    • Customer Interaction: Be the friendly face of Bird & Blend, greeting with a sample and welcoming customers warmly and positively.
    • Passion for bubble tea and great customer service.
    • Ability to work in a fast-paced, high-pressure environment.
    • Preparing fresh tea and ingredients for our menu.

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Customer Assistant - Café - Hereford
Marks & Spencer
·
3.7
Hereford
£13.41 an hour
Part-time, Permanent
Apply on company site

Job details

£13.41 an hour
Employee discount, Company pension, Cycle to work scheme
Part-time, Permanent
Hereford

Full job description

Team
In Store
Store
Hereford
Location
Hereford, Herefordshire
Position type
Part Time
Contract type
Permanent
Salary
£13.41 p/h
Closing date:
29th October 2026

Retail Quiz

Find out if you fit the role.

Take Your Marks

Could you make an impact at M&S? If you think the answer is yes, we've got a few questions to ask, so we (and you) can see if you've got what it takes to be a Customer Assistant in our fast paced stores.

Let's get started

  • Intro
  • About the role
  • Meet the Team
  • Our Support
  • Benefits
  • Colleague Networks
  • How to Apply


How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

All the details

Work Pattern

Sunday 11:00-15:00
Monday 11:00-15:00
Wednesday 11:00-15:00
Thursday 11:00-15:00
Friday 11:00-15:00

Monday 11:00-15:00
Tuesday 11:00-15:00
Wednesday 11:00-15:00
Thursday 11:00-15:00
Saturday 11:00-15:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.· Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.· Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.· At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.· Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.· Flexibility is also vital. You’ll adapt quickly, working where needed with pace.It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.

Meet the Team

Our Support

Mentorship

It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.

Flexible working

We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.

Benefits

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

Giving back

Support your favourite charities by donating through your pay or even volunteering for them.

Pay

Earn a competitive salary.

Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

Please note only contracts of more than 12 weeks are eligible for this benefit.

Time off

Competitive holiday entitlement with the potential to buy extra holiday days.

Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).

Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.

My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.

Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.

Smart tech

Buy the latest technology with interest-free financing directly from your salary.

Family friendly policy

Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

  • Wellbeing hub

  • Wellbeing hub

    Get access to resources to support your wellbeing, including a free virtual GP service.

  • Giving back

  • Giving back

    Support your favourite charities by donating through your pay or even volunteering for them.

  • Pay

  • Pay

    Earn a competitive salary.

  • Colleague discount

  • Colleague discount

    After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

    Please note only contracts of more than 12 weeks are eligible for this benefit.

  • Time off

  • Time off

    Competitive holiday entitlement with the potential to buy extra holiday days.

  • Life assurance

  • Life assurance

    Get cover for twice your salary up to age 70 (double with our Pension Plan).

  • Workplace savings

  • Workplace savings

    We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.

  • My Choices

  • My Choices

    Save on everyday costs through discounts and offers and get access to great health benefits.

  • Cycle to work

  • Cycle to work

    Bike/accessory hire with Cycle to Work and save on tax and national insurance.

  • Smart tech

  • Smart tech

    Buy the latest technology with interest-free financing directly from your salary.

  • Family friendly policy

  • Family friendly policy

    Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

  • Wellbeing hub
  • Giving back
  • Pay
  • Colleague discount
  • Time off
  • Life assurance
  • Workplace savings
  • My Choices
  • Cycle to work
  • Smart tech
  • Family friendly policy

Colleague Networks

We want you to feel supported, no matter what.


Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

End of slider Colleague Networks carousel

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We’ll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre

We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.

Decision

After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.

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