Cafe jobs in Birkenhead

Job Summary
We are seeking a motivated and enthusiastic Team Member to join our dynamic team in a vibrant coffee shop environment. As a Coffee King Team member you are responsible for maintaining quality service through your front of house duties, cash handling, customer service and stock control. You are responsible for maintaining a safe and clean environment that is welcoming for both you, the team, and most importantly, our customers.

General Duties

· Performing the site opening and closing procedures to Brand standard and within the specified time.

· Serve food and beverages in-line with the manufacturer’s guidelines and Coffee King’s cooking and serving instructions.

· Using the till system following company policies and procedures.

· Operate the cashbook in-line with the company directives.

· Cash handling, ensure cash security at all times including cash and change floats.

· Use the PDQ equipment in-line with the company procedures and manufacturer’s instructions.

· Receiving deliveries onto site, ensuring correct handling and administration.

· All standard documentation is to be completed accurately and actioned according to process in the agreed timelines.

· Always attempt to discuss our product range with every customer, explaining promotions and seasonal offers.

· Deliver outstanding customer service and promote customer loyalty at every opportunity.

· Act in a professional manner and diffuse any difficult or disruptive customers to maintain a safe environment.

· Respond to customer feedback, providing adequate solutions to customer queries/complaints.

· Adhere to health and safety rules and health and safety regulations, always following company policy to maintain high food safety and hygiene standards.

· Ensuring COSHH and RIDDOR procedures are adhered to.

· Ensuring cleanliness is maintained to a high standard, including team members, all site areas both internally and externally.

· Keep all equipment clean and in-line with food safety standards and manufacturer warranties.

· Ensure site is hazard free and safe for team members/public. Report any issues to your line manager. All repairs should be carried out efficiently.

· Daily checks on all stock to stay in line with food safety standards making sure that all stock is stored and displayed within it’s ‘sell by date’ parameters.

· Store, preserve, maintain & manage all products (wet & dry) according to supplier guidelines to ensure optimum standards across full site product range.

Qualities and Skills Required:

· General food and safety knowledge.

· Knowledge of coffee industry keeping up to date with trends and best practice.

· A good standard of spoken and written English.

· Basic administration and organisational skills (to work to deadlines and prioritise own workload).

· Highly focused on delivering a high standard of customer service.

· Creative and lateral thinking, idea generating for process improvement and able to implement.

· Ability to work on multiple tasks independently and within a team.

· Highly resilient, remaining calm and stable under pressure.

· Excellent communication and interpersonal skills.

· A positive and proactive attitude.

· A flexible approach and enthusiastic manner.

Responsibilities

• Assist with food preparation to ensure timely and quality service
• Serve customers efficiently and courteously, maintaining high standards of customer care
• Uphold food safety standards and hygiene protocols at all times
• Manage order taking and processing using POS systems accurately
• Support the team with basic cleaning and organisation of the workspace
• Engage in upselling to enhance customer experience and maximise sales opportunities
• Demonstrate effective time management to handle busy periods smoothly
• Collaborate with colleagues to ensure a welcoming and efficient environment for guests

Skills

• Experience in food preparation or restaurant operations is advantageous
• Knowledge of food safety regulations and best practices
• Previous serving experience in a fast-paced setting is preferred
• Basic maths skills for handling transactions and cash handling accurately
• Kitchen or culinary experience is a plus but not mandatory
• Strong organisational skills with the ability to prioritise tasks effectively
• Excellent time management skills to meet service demands during busy hours
• Ability to upsell menu items confidently to enhance guest satisfaction and sales performance

This role provides an engaging work environment where team spirit, professionalism, and dedication are valued. We welcome motivated individuals eager to develop their skills within the hospitality industry.

Pay: £8.20-£12.91 per hour

Benefits:

• Bereavement leave
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Store discount

Ability to commute/relocate:

• Halifax HX1 1TN: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person