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Café Supervisor
Felt Bakery
Wimbledon SW19 8AQ
£30,000 - £32,000 a year
Full-time
Apply now

Job details

£30,000 - £32,000 a year
Employee discount
Full-time
Weekend availability
Wimbledon SW19 8AQ

Full job description

About FELT

FELT is a neighbourhood bakery in Wimbledon Park, bringing together Japanese culture and London lifestyle. We specialise in freshly baked artisan bread, Japanese-inspired pastries and specialty coffee, all served in a warm and welcoming atmosphere.

FELT is looking for a friendly, organised and proactive Café Supervisor to join our team. We're looking for someone who is passionate about bread and coffee, enjoys delivering excellent customer service and can take responsibility for the smooth day-to-day running of our café. Whether you already have a passion for bread and coffee or are simply keen to learn more, we'd love to hear from you

Key Responsibilities

  • Customer Service: Deliver excellent customer service, prepare and serve drinks and food, and ensure every customer has a positive experience.
  • Daily Operations: Oversee the day-to-day running of the café, ensuring operations run smoothly and efficiently.
  • Opening & Closing: Take responsibility for opening and closing procedures, including setting up the café, cashing up and securing the premises.
  • Stock Management: Monitor stock levels, carry out regular stocktakes, manage deliveries and ensure stock is organised and replenished.
  • Sales & Retail: Actively promote and sell FELT's products and merchandise, helping customers discover our range and contributing to sales targets.
  • Cleaning & Hygiene: Maintain high standards of cleanliness, food hygiene and presentation across the café, including equipment, counters and customer areas.
  • Team Support: Support colleagues during busy periods, communicate effectively and help ensure the team works together efficiently.
  • Organisation: Keep the café well stocked, organised and presentable throughout the day, ensuring all operational tasks are completed to a high standard.
  • Taking Responsibility: Work independently when required, solve problems proactively and identify opportunities to improve the customer experience and daily operations.

What We're Looking For

  • At least 2 years of hospitality experience, ideally within a café, bakery or similar environment.
  • A genuine passion for or interest in artisan bread and quality coffee.
  • Excellent customer service and communication skills.
  • A reliable, organised and proactive approach to work.
  • Confidence working independently and taking ownership of responsibilities.
  • Experience with stocktaking, inventory management and handling deliveries.
  • A sales-focused mindset and enthusiasm for promoting products.
  • Good knowledge of food hygiene, cleanliness and health and safety standards.
  • The ability to remain calm, organised and efficient during busy periods.
  • Flexibility to work weekends and opening or closing shifts as required.

Pay: £30,000.00-£32,000.00 per year

Benefits:

  • Employee discount

Experience:

  • Supervising: 2 years (preferred)

Work Location: In person

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