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    • Maintaining a high standard in our store and café areas to WOW our customers.
    • If your store has a café area, you will prepare hot and cold drinks, ice creams…
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    • Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)…
    • Prepare and serve coffee, tea, specialty drinks, and food items according to Starbucks recipes and standards.
    • Take accurate orders and operate the point-of-sale…
    • Basic knowledge of coffee preparation methods, espresso equipment, and café operations.
    • Passion for coffee, food, and creating memorable guest experiences.
    • Previous hospitality or café/restaurant supervisory experience preferred.
    • Monitoring stock levels, ordering supplies, and managing inventory to minimise waste.
    • Give every customer a warm welcome and great service.
    • Take orders, serve food and prepare hot drinks.
    • Keep tables and customer areas clean, tidy and ready to go…
    • Serving customers in our Farm Shop.
    • Ensuring the shop stays well stocked and is presented well.
    • Providing outstanding customer service with a smile on your face…
    • As a Barista, you’ll be responsible for delivering high-quality speciality coffee and excellent customer service throughout every shift.
    • Full-Time Barista ☕️.
    • Cleaning tables in the coffee lounge.
    • Full training will be given, including Food & Hygiene certificates.
    • Preparing perfectly blended drinks and serving high-quality food that delights our customers.
    • Keeping the bar area clean.
    • 28 Days holiday including bank holidays.
    • Bespoke training and development opportunities.
    • Apprenticeships opportunities for all experience levels.
    • Discounts available from Perkbox app, from high street shops to holidays & cinema.
    • The successful candidate will demonstrate a genuine passion for customer care…
    • To help set up the coffee bar, ready for each service.
    • Our Barista will offer the highest standard of service in terms of service, presentation and efficiency.
    • Endless tea and coffee on shift.
    • 50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too!

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Job Post Details

Seasonal Sales Advisor - job post

Hotel Chocolat
3.5 out of 5 stars
Birmingham B5
£13.05 an hour - Seasonal
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £13.05 an hour

Job type

  • Seasonal

Location

Birmingham B5

Benefits

Pulled from the full job description

  • Employee discount

Full job description

Job Introduction

Are you ready to join Hotel Chocolat at our busiest and most magical time of year? We’re the UK’s favourite premium chocolate brand and we need your help to deliver the best experience for our customers this Christmas!

To join us as a Seasonal Sales Advisor, you’re not just passionate about our chocolate, you’re obsessed delighting customers - ready to help them find the perfect gift for their friends, family, colleagues, neighbours…After all, chocolate makes the perfect present!

We ask that you are reliable and flexible to meet the needs of the stores trading and delivery times and are comfortable working under pressure in a fast-paced environment.

What You’ll be doing:

  • Immersing our customers in the world of Hotel Chocolat and a store full of inspirational seasonal products including the perfect gift – the Velvetiser.
  • Ensuring our customers find the perfect Christmas gift for everyone on their shopping list by discovering your customers’ reason for their visit, asking them key questions to establish their buying needs and checking for allergens throughout your time with them.
  • Supporting the store team with deliveries and replenishment as needed.
  • Processing transactions, refunds and exchanges at the till.
  • Maintaining a high standard in our store and café areas to WOW our customers.
  • If your store has a café area, you will prepare hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean.
  • Supporting where you can to the success of your store and team.

In return for going the extra mile, our gift to you:

  • £13.05 per hour
  • Incentives based on performance.
  • 50% unlimited staff discount to treat yourself and your friends and family.
  • 70% discount off a stay in our Hotel in St Lucia.
  • A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.

About Us

We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser™ and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories.

Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.

To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html

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