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    • You will be the heartbeat of our Pausa coffee shop, the driving force behind our unique and joyful customer experience.
    • Pay- £13.85 rising to £14.41 per hour.
    • View all Dunelm jobs - Craigavon jobs - Shift Leader jobs in Craigavon
    • Salary Search: Cafe Shift Leader salaries in Craigavon
    • See popular questions & answers about Dunelm
    • Prepare and serve a variety of hot and cold beverages, including coffee, tea, and speciality drinks, maintaining high standards of quality and presentation.
    • In this role, you will be the face of our coffee shop, creating a welcoming environment for every guest while crafting delicious beverages and ensuring smooth…
    • Provide friendly and efficient service to customers.
    • Proven experience in food preparation or a similar role within a restaurant or cafe.
    • Provide excellent customer service by engaging with patrons in a friendly mannerSkills:- Ability to help customers in a friendly and efficient manner-.
    • Greet and welcome guests in a friendly, professional, and courteous manner.
    • Assist with opening and closing duties as required.
    • Being responsible for keeping the cafe clean and well presented.
    • Serving customers on the till, making coffees & breakfast items, clearing tables and keeping…
    • Experience operating a cash register and using ordering systems.
    • Greeting customers and showing them to their table.
    • Delivering checks and taking payments.
    • We provide ongoing training in food preparation, customer service, hygiene standards, and operational procedures to help you succeed.
    • Baking / Barista / Foodie / Sandwich Makers / Salad Maker.
    • Be able to work under pressure.
    • Excellent Remuneration offered to the right candidate, with an…
  • View similar jobs with this employer
    • We are on the lookout for a part time baristas/counter service assistants 15-20hrs, For our Magherafelt Store, The successful candidates MUST be flexible for…
  • View similar jobs with this employer
    • We are on the lookout for a part time baristas/counter service assistants, 18 hrs per week.
    • For Forestside Store, The successful candidates will be flexible…
    • Deliver exceptional customer service by creating a warm, friendly, and welcoming atmosphere for all guests.
    • Shift pattern: Various shifts available.
  • View similar jobs with this employer
    • Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
    • Competitive hourly pay + tips.
    • Operate café equipment (coffee machines, tills and ovens).
    • Experience in a café, kitchen, or food service environment.
    • Job Types: Full-time, Part-time.

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Job Post Details

Cafe Shift Leader - job post

Dunelm
3.1 out of 5 stars
Unit 6-7, Rushmere Shopping Retail Park, Craigavon BT64 1AA
£13.85 - £14.41 an hour - Permanent
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £13.85 - £14.41 an hour

Job type

  • Permanent

Shift and schedule

  • Overtime
  • Weekend availability

Location

Unit 6-7, Rushmere Shopping Retail Park, Craigavon BT64 1AA

Full job description

Overview

Pay- £13.85 rising to £14.41 per hour.
Starting salary equivalent of £21,606 rising to £22,479.60 per year, plus overtime.
This is a 30hrs per week position.

You will be the heartbeat of our Pausa coffee shop, the driving force behind our unique and joyful customer experience. You’ll take ownership of the business and set the tone, making sure every visit to our coffee shop feels like a warm welcome home. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived.

You’ll lead by example, inspiring a culture of genuine care, fast service and joyful interactions with every customer. You’ll empower your colleagues to take pride in every cup they craft, every smile they share, and every moment they create. You know what great looks like and work hard every day to make it happen.

This is a hands-on, high-energy role where your leadership will shape the heartbeat of Pausa. You’re passionate about people, obsessed with customer happiness, and ready to lead your team to success. You’ll keep a close eye on what customers love, what they need, and what keeps them coming back. You’ll turn feedback into action, and good days into great ones.


What you'll be doing

  • Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
  • Lead by example – engage with your customers, listen to their thoughts and pick up on the little details that help make their experience even better
  • Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
  • Set the pace for a fast and friendly service that leaves customers smiling and wanting to come back again and again
  • Inspire your team to deliver joy through every interaction, including using their expert advice and recommending their favourite products
  • Handle any hiccups calmly and confidently, using the food escalation process when needed
  • Celebrate the wins (big and small) and create an environment where everyone feels they can be their best self – valued, supported and genuinely proud of the work they do
  • Check in with your team through regular wellbeing 121s, progress and career conversations and support the store succession plan
  • Support the Leadership Team to bring the Engagement Action Plan to life in-store
  • Build motivation within your team by setting daily targets and weekly product focuses to maximise sales
  • Have weekly catch ups with your Store Coach to talk trade, compliance, customers, rotas and the week ahead
  • Keep the bestsellers in stock by ordering smartly and minimising waste
  • Make sure merchandising and campaigns are set up right first time – and coach your teams to confidently flex displays throughout the day
  • Encourage ideas, improvements and fresh thinking – so Pausa continues to grow with our customers

What we'll look for in you

  • You are customer obsessed – you inspire your team to put customers first and lead by example in every interaction
  • You’ve led a team before – ideally in a fast-paced retail setting where there’s always something going on
  • You’ve worked with food and drink – maybe in a café, a deli, or somewhere that smells like toast in the morning
  • You’re happy to work weekends – we’re at our busiest when everyone else is off, so flexibility is key
  • You care about your team – you’re the kind of person who checks in, cheers people on, and helps everyone feel part of something good
  • You’re a great communicator – whether it’s chatting with customers or catching up with the Store Coach, you know how to get your point across

We’re not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.

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