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    • Full-Time: Hours: 25+ hours per week | shift patterns.
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Job Post Details

Mental Health Support Worker – Crisis Café - job post

Kettering Mind
49 Russell Street, Kettering NN16 0EN
£16,187 a year - Part-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £16,187 a year

Job type

  • Part-time

Location

49 Russell Street, Kettering NN16 0EN

Benefits

Pulled from the full job description

  • Annual leave
  • Sick pay
  • Employee assistance programme
  • Free parking
  • Company pension
  • Health & wellbeing programme

Full job description

We currently have a job opportunity for a part time Crisis & Resource Centre Support Worker:

  • Duration: Permanent
  • Working Hours: 22.5 hours per week
  • Working Pattern: 3 days per week (Tuesday, Wednesday & Thursday – 2pm to 10pm)
  • Salary: Pro-rata salary of £16,187 per annum
  • Base Location: 49-51 Russell Street, Kettering, NN16 0EN

Are you calm under pressure, compassionate, and passionate about supporting people through difficult moments?

We are looking for a dedicated and resilient Support Worker to join our team, with a primary focus on delivering support within our Crisis Café – a vital service providing a safe, welcoming space for individuals experiencing mental health crisis and distress.

This is a rewarding and varied role where you’ll support people at some of their most vulnerable times, helping them feel heard, safe, and empowered to move forward.

Why join us?

We are proud to offer a supportive, inclusive working environment where your development and wellbeing matter.

We offer:

  • Competitive salaries
  • NEST pension scheme with 5% employer contribution
  • Generous annual leave entitlement
  • Long service awards including an additional 5 days annual leave after 5 years service
  • Employee Assistance Programme (24/7 support)
  • Fully funded DBS check and renewals
  • Ongoing training and development opportunities

The role

You will play a key role in delivering person-centred, recovery-focused support within our Crisis Café, working closely with individuals experiencing emotional distress or mental health crisis.

Your responsibilities will include:

  • Provide responsive, compassionate & non-judgemental support to individuals in mental health crisis
  • Using de-escalation and active listening skills to support people in distress
  • Developing personalised crisis and safety plans
  • Carrying out risk assessments and safeguarding appropriately
  • Signposting and referring to relevant services and support networks
  • Working collaboratively with partner agencies, including NHS services
  • Supporting the delivery of groups, activities, and peer support (when required)
  • Maintaining accurate records and contributing to service monitoring
  • Supporting and working alongside volunteers

About you

To succeed in this role, you will have:

  • Experience in mental health support work, or a similar role
  • The ability to remain calm, professional, and compassionate under pressure
  • Good communication and relationship-building skills
  • A patient, respectful, and non-judgemental attitude
  • A good understanding of safeguarding and risk management
  • An organised approach with the ability to use IT systems for record-keeping
  • The ability to work as part of a team on a rota, including evenings and Bank Holidays that fall on working days

Additional information

An enhanced Disclosure and Barring Service (DBS) check is required for this role.

This role is primarily based within the Crisis Café but will require flexibility to work across other Kettering Mind services when needed.

If you’re passionate about supporting people through crisis and want to be part of a service that truly makes a difference, we’d love to hear from you.

How to apply

To apply, please complete the application form available on our website:

https://ketteringmind.org.uk/work-or-volunteer/

Closing date: Sunday, 9 August 2026

Please note: we may close this vacancy early if we receive a high number of applications.

If you have any questions or would like an informal discussion about the role, please call us on 01536 523 216

Equality & Inclusion

Kettering Mind is an equal opportunities employer and a signatory of the Mindful Employer Charter. We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds, particularly those from under-represented groups and individuals with lived experience of mental health challenges. We are happy to make reasonable adjustments throughout the recruitment process.

Please note: we are unable to offer sponsorship, applicants must have the right to work in the UK.

Pay: £16,187.00 per year

Benefits:

  • Company pension
  • Free parking
  • Health & wellbeing programme
  • Sick pay

Work Location: In person

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