Recruitment Advisor at Caffè Nero

Location:
3–4 days per week at our Covent Garden Head Office in Central London, with 1–2 days working from home.

The role:
We are looking for a Recruitment Advisor to join the Caffè Nero UK Recruitment Team.

Supporting the Head of Recruitment and Recruitment Manager, they will play a key role in the attraction and selection of great people for our stores. Partnering with our Store, Area and Regional Managers, they will ensure every candidate has a brilliant hiring experience, no matter what the outcome.

Key responsibilities & accountabilities of the role:

• Provide recruitment support to our store hiring managers so they can confidently hire the very best candidates.
• Develop and activate attraction plans for hard to fill vacancies (advertising/sponsorship; events; social media campaigns; talent-spotting; headhunting).
• Support hiring managers with screening and first stage interviews for hard to fill/critical vacancies.
• Plan recruitment activity for store openings, supporting the Store/Area Manager to find a great new team.
• Support the Recruitment Manager to centrally manage the ATS, coaching hiring managers on the use of the system to be sure of full compliance.
• Manage centrally received candidate communication, resolving queries quickly and with a positive outcome.
• Work with hiring managers to keep the recruitment process moving at pace.
• Monitor trends with candidate issues/behaviour and take steps to make a difference (eg coaching/system changes).
• Support with the delivery of recruitment coaching and training sessions for hiring managers.
• Administer/coordinate recruitment training activity: tracking attendance; venue planning; sending joining instructions.
• Proactively grow a network of talent to support with future opportunities across our stores.
• Spot opportunities for change/process improvement.
• Support the Recruitment Manager with supplier/provider relationships.
• Create reports and analysis on recruitment activity, identifying trends/causes and proposing solutions/next steps where applicable.
• Deputise for the Recruitment Manager.
• Challenge positively to ensure process adherence.
• Support with department/office events.
• Admin support to the team.

The right person:
We are looking for an experienced recruiter. They will be positive, curious and inquisitive, with an engaging personality, and an ability to connect with people within and outside of the business. They will have a passion for finding brilliant candidates and understand the importance of filling vacancies at pace.

Experience & skills required:

• Experience as part of a Recruitment/TA team within hospitality or retail (or similar high volume/multi-site sector).
• Strong stakeholder management skills, with the confidence to influence, challenge constructively and build trusted relationships across Operational and People teams.
• Solid experience managing an ATS centrally for devolved high-volume recruitment.
• Good knowledge of UK employment law and how this applies to recruitment & selection.
• Experience delivering coaching and training sessions, whether that’s 1:1 or to larger groups.
• Excellent problem-solving skills, with an interest in finding solutions that make a difference.
• Strong numerical, written and verbal communication skills.
• Flexible approach to day-to-day work and projects, with an ability to work at pace.
• Experience of managing change in a positive and open-minded way... always looking at how we can improve and get better.
• Sound administration skills, with a confidence in Microsoft Word, PowerPoint, Excel and Outlook.
• Good knowledge of, and interest in, evolving technology to support recruitment.
• Loves networking and building relationships, whether that’s internally or externally.
• Great organisational skills, with an ability to manage fast moving and changing priorities/workload.
• Happy to get stuck in and support other teams when required.

Being part of the Caffè Nero Team:

• A wonderful place to work, right in the middle of bustling Covent Garden in Central London.
• Bonus scheme.
• Access to our benefits platform, giving a wide range of discounts and support.
• 25 days holiday per annum (plus bank holidays).
• 50% employee discount on handcrafted drinks and 40% employee discount on food.
• Private medical care through Vitality.
• Medicash (cashplan healthcare scheme).
• Opportunities to complete a professional qualification with our learning partners.
• Free hand-crafted drinks when you’re in the office - in your first week you’ll have Barista training, so you’ll know how to make the very best Caffè Nero coffee!

If this sounds like the right next role for you, we would love to hear from you!