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Job Post Details

Priority Express Couriers Ltd logo

Customer Service Advisor – Courier & Logistics - job post

Priority Express Couriers Ltd
Unit 4, Albert Road, Bristol BS2 0XJ
£28,730 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Pay

  • £28,730 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Unit 4, Albert Road, Bristol BS2 0XJ

Benefits

Pulled from the full job description

  • Referral programme
  • Employee discount
  • Free parking
  • Casual dress
  • Cycle to work scheme
  • Transport links
  • On-site parking

Full job description

Customer Service Advisor – Courier & Logistics
Location: Bristol
Job Type: Full-time, Permanent

Hours: Monday to Friday, 08:00 to 17:00 or 09:00 – 18:00

About Priority Express

Priority Express is part of the award-winning APC Overnight network, with over 100 depots nationwide. Operating from Bristol, Bath, and Cardiff, we provide a full range of same day, overnight, and international delivery services.

As a well-established and ambitious regional business, we pride ourselves on delivering high service standards and building strong, long-term relationships with our customers.

The Role

We are looking for a Customer Service Advisor to join our busy Bristol-based team. Reporting to the Customer Services Manager, you will play a key role in ensuring excellent service delivery, maintaining strong customer relationships, and supporting the smooth operation of our courier services.

This role is ideal for someone with experience in a fast-paced, business-to-business customer service environment who enjoys problem-solving and delivering a high standard of communication.

Key Responsibilities

  • Handling inbound calls from customers, depots, and drivers
  • Providing quotations to both existing and prospective customers
  • Identifying customer requirements and recommending appropriate services
  • Booking collections and deliveries over the telephone
  • Managing customer queries and escalating issues where required
  • Liaising closely with the operations team to maintain service performance
  • Coordinating with external service providers

About You

We are looking for someone who is organised, proactive, and committed to delivering excellent customer service at all times.

You will have:

  • Previous experience in a telephone-based customer service role (B2B preferred)
  • Strong communication skills, both phone and email
  • A confident and professional manner
  • Good problem-solving ability and attention to detail
  • The ability to work both independently and as part of a team
  • Strong organisational skills with the ability to prioritise and multitask
  • Good IT skills and confidence in learning new systems
  • Experience with Microsoft Office applications

Experience and Qualifications

  • Minimum 2 years’ experience in customer service (B2B essential)
  • Experience within the courier, logistics, or parcels industry is advantageous
  • GCSEs in English and Maths (Grade C/4 or above) preferred
  • Customer service qualifications are beneficial but not essential

Pay: £28,730.00 per year

Benefits:

  • Casual dress
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • On-site parking
  • Referral programme
  • Transport links

Experience:

  • Customer Service: 2 years (required)
  • Courier or Logistics: 2 years (required)

Work Location: In person

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