Call Centre jobs in Emersons Green

Humfree is part of Oak Tree Mobility, an established UK mobility company helping customers regain their independence, confidence and freedom.

Since launching, we have built a talented and ambitious sales team, created a strong flow of customer enquiries and developed a sales process that delivers real results.

We are now looking for experienced telesales professionals to join us and become part of the next stage of our growth.

This is a great opportunity for someone who is hungry to succeed, enjoys working towards clear goals and wants to be part of a positive, energetic team where people support each other, celebrate success and take pride in performing at a high level.

What’s the Role?

You will speak with warm leads who have already made an enquiry about one of our mobility scooters.

Your job is to turn that initial interest into action.

You will build rapport, understand each customer’s circumstances, explain how we can help and confidently guide them towards booking an in-home demonstration with one of our Mobility Scooter Specialists.

This is a genuine telesales role. It requires energy, resilience, strong objection handling and the confidence to ask for commitment.

You will be supported with structured training, regular coaching and clear expectations, but your attitude, consistency and desire to improve will make the biggest difference.

What Will You Be Doing?

• Speaking with customers who have already enquired about our mobility scooters
• Building trust and rapport quickly
• Asking effective questions to understand each customer’s needs
• Identifying buying signals and genuine sales opportunities
• Explaining the benefits of our products and in-home service
• Handling objections confidently and professionally
• Creating urgency where appropriate
• Asking for the appointment and securing customer commitment
• Following up customers who are not ready to book immediately
• Working towards clear conversion, quality and productivity targets
• Keeping customer records accurate and up to date
• Contributing to a positive, competitive and supportive team environment

Who Are We Looking For?

We are looking for confident, driven salespeople who enjoy speaking with customers and take ownership of their results.

You will be comfortable working in a target-driven environment and understand that great sales performance comes from preparation, consistency, strong conversations and a willingness to keep learning.

Ideally, you will have:

• Previous telesales, telephone sales or appointment-setting experience
• A strong track record of working towards or exceeding targets
• Confidence handling objections and overcoming hesitation
• The ability to lead and control a sales conversation
• Excellent questioning and listening skills
• A natural ability to build rapport
• Resilience and a positive response to setbacks
• A competitive and self-motivated mindset
• The confidence to ask customers to take the next step
• A willingness to receive coaching and act on feedback
• A professional, patient and empathetic approach

What matters most is your ability to combine commercial confidence with genuine care for the person at the other end of the phone.

What Makes Someone Successful Here?

The best people in our team are focused, positive and consistent.

They enjoy achieving targets, but they also care about doing the job properly. They listen carefully, ask strong questions and understand that every customer conversation is different.

They do not give up at the first objection. They stay curious, uncover the real reason behind a customer’s hesitation and confidently explain why taking the next step could make a meaningful difference to their life.

They support their teammates, bring energy to the room and want to improve every day.

What’s It Like to Work at HumFree?

Humfree is ambitious, fast-moving and full of opportunity.

We work hard, but we also enjoy what we do. The team is friendly, supportive and competitive in the right way. People share ideas, help each other improve and celebrate success together.

You will receive regular feedback, coaching and recognition for strong performance. We run incentives, reward results and create opportunities for talented people who want to develop and progress.

You will never be left wondering what good looks like. Expectations are clear, support is available and strong performance is noticed.

What Do We Offer?

• Warm customer leads with no cold prospecting
• A competitive basic salary
• Commission and performance-related incentives
• Clear and achievable KPIs
• Structured onboarding and sales training
• Ongoing coaching and development
• Regular recognition and team incentives
• A supportive and high-performing team
• The backing of an established national business
• Genuine opportunities to progress as the team grows
• The chance to make a meaningful difference to customers’ lives

Who Are Humfree?

Humfree helps people rediscover their independence through high-quality mobility scooters and a personalised in-home service.

We are part of Oak Tree Mobility, an established business with years of experience helping customers across the UK.

Our sales team is often the first human connection a customer has with us. That first conversation matters. Done well, it can be the beginning of a decision that gives someone greater confidence, freedom and independence.

That is why we are serious about building an exceptional team.

If you are an experienced telesales professional who is hungry to succeed, confident handling objections and excited by the opportunity to join a positive, ambitious team, we would love to hear from you.

What would I get in return?

• Full induction training
• Joining and shaping a brand-new department
• Progression opportunities as we grow
• Regular Check Ins
• Annual Pay Reviews
• Generous and Achievable Commission Structure
• Frequent incentives both Team & Individual
• Social Committee: some of our latest events included Bingo, Bowling, Flight Club Darts, summer BBQ, Bristol 10k/Half Marathon, Run Club to name a few.
• Free Parking
• Modern Office (Pool Table, Dart Board & Table Tennis)
• Fresh fruit, Pizza days
• Pension scheme & defined private health coverage
• Charity events
• Regular Overtime offered
• Paid volunteer day each year
• Company parties

Hours: Monday-Friday 9:00am - 5:00pm. You must be prepared to work every other Saturday (09:00-17:00) with a lieu day in the week, plus Sunday shifts once a month.

Salary: our current team have minimum total earnings between £27,043 -£45,000, this is built up of £27,043 basic salary with commission on top (uncapped commission structure).

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Early finish on a Friday
• Free parking
• Health & wellbeing programme
• Referral programme

Ability to commute/relocate:

• Bristol BS34 8YU: reliably commute or plan to relocate before starting work (required)

Experience:

• Telesales Experience (2 years minimum required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In Person

Job Types: Full-time, Permanent

Pay: £27,043.00-£45,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Referral programme

Ability to commute/relocate:

• Bristol BS34 8YU: reliably commute or plan to relocate before starting work (required)

Experience:

• Telesales: 2 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person