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    • If you’re confident using your initiative, great with systems, and enjoy getting things done, you’ll fit right in.
    • Salary:* £30,000 basic + uncapped commission (OTE up to £60,000).
    • Job Type:* Full‑time, Permanent (Including Weekends).
    • Converting leads into active bookings.
    • Experience in sales, retail, hospitality, customer service, recruitment, call centres, fitness, education or other customer-facing roles can be beneficial, but…
    • If shift work is new to you, please take some time to thoroughly research the challenge this presents to all shift workers and the effect this can have on…
    • Monthly staff events and incentives.
    • Previous experience as a team leader or in a Senior Sales position.
    • Having prior experience in a B2B appointment setting or…
    • £60,000 – £100,000 on-target earnings · £1,000 per install, paid on installation · uncapped · self-employed · appointments booked for you.
    • Experience with APIs, CRM integrations, IVR, dialers, routing logic, and contact centre platforms.
    • Salary and benefits Salary Range: £50,000–£69,000 + Bonus +…
    • OTE £65k with uncapped commission (high earning potential for top performers).
    • Organised, detail-focused, and disciplined with CRM usage.
    • However, previous experience in an office administration, customer service or call centre role is essential.
    • As part of our customer service team, you will be…
    • Our Contact Centre Advisors act as a brand advocates for Endeavour Automotive and will support our mission to provide outstanding customer engagement by…
    • Greeting and navigating inbound calls from our ‘virtual switchboard environment'.
    • Be able to multi-task (expectation to be able to deal with more than one call…
    • 2+ year’s experience in a sales or customer-facing role — whether that’s B2B, B2C, retail, hospitality, call centre or office-based sales.
    • Strong leadership capability with the ability to motivate, coach, support and develop teams.
    • Positive, proactive and solutions focused approach, with strong…
    • This is a planner-led role where you’ll manage engineer schedules, solve real-time challenges, and play a key part in delivering an efficient, high-quality…
    • In this position, you will be responsible for supporting our Turkish-speaking customers and ensuring they receive excellent service at every interaction.

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Customer Repair Advisor
SouthernHousing
London EC1M
•
Hybrid work
£30,021 a year
Permanent
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Job details

Here’s how the job details align with your profile.

Pay

£30,021 a year

Job type

Permanent

Benefits

Pulled from the full job description
Annual leave
Company pension
Cycle to work scheme
Season ticket loan

Full job description

Kent - Kent Science Park, Sittingbourne, Kent - The Oasts, Maidstone

Ref: 326

About The Role

We’re looking for friendly, motivated people who love helping others and creating brilliant customer experiences. As an accredited, award-winning contact centre, we’re proud of our reputation for being warm, reliable and genuinely helpful, and now we’d love you to be part of it!

In this role, you’ll be handling calls and digital enquiries, helping residents by diagnosing and raising repairs, and keeping everyone in the loop, from residents and colleagues to contractors.

We’re open for customers between 08:00 and 17:00, Monday to Friday, so you’ll need to work flexibly within these hours.

This role is based at our Kent Offices in either Maidstone or Sittingbourne.

You’ll be expected to complete your training and probation from the office, with hybrid working options available following this.

About you

If you’re confident using your initiative, great with systems, and enjoy getting things done, you’ll fit right in. Experience in a customer contact centre is helpful, but don’t worry if you’re new to it — we’ll give you all the training you need.

  • Fantastic communication skills: you listen well, take things in, and explain information clearly and simply.
  • Confidence using multiple systems: you can multitask and navigate different applications quickly.
  • Resilience: you stay calm and positive, even when customers are having a tough day.
  • Strong organisation and attention to detail.
  • A positive, can-do attitude: you enjoy helping people and solving problems.
  • Experience in repairs & maintenance (a bonus, but not essential).Closing Date: Sunday 4th October 2026 at 23:59pm

Shortlisting Date: W/C 5th October 2026

Interview Dates: W/C 12th October 2026

We may close the role early due to applicant numbers so we encourage you to complete your application as soon as possible.

What's in it for you

  • Pension
  • Life assurance
  • Healthcare cash plan
  • Eyecare & dental
  • Birthday leave
  • Retailers discounts
  • Cycle to work
  • Buy & sell annual leave
  • Season ticket loan
  • In-house academy & career development
  • Flexible working

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Closing date: 4th October 2026

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