Job Title: Online Digital Operative
Join Our Growing Team!
As part of our ongoing expansion, we’re on the lookout for motivated and dynamic individuals to join our fast-paced contact centre team in Winsford. If you thrive in a busy environment and have a passion for customer service, we want to hear from you!
What You’ll Do:
✅Handle inbound calls, emails, and live chat enquiries, converting them into sales appointments.
✅Provide a top-quality customer experience at every touchpoint.
✅Accurately input customer details into our IT systems and complete all administrative tasks efficiently.
✅Work closely with other departments to ensure customer needs are met within agreed timescales.
✅Maintain high standards of professionalism, including timekeeping and personal appearance.
What We’re Looking For:
✅Experience working in a high-volume, multi-channel contact centre.
✅Strong communication skills with the ability to engage with customers via phone, email, and live chat.
✅Proficiency in Microsoft Office and general IT systems.
✅The ability to multitask and prioritise workload in a fast-paced environment.
✅A positive attitude and a passion for delivering outstanding service.
✅A full UK driving licence.
What’s in It for You?
✅Competitive industry salary.
✅28 days holiday per year.
✅Company pension scheme.
✅Health care plan.
✅The opportunity to be part of a thriving, energetic team.
“You’ve heard the name, now join the team!”
Be a part of something great. Apply today and become a member of #teamFOW.
Location: Winsford Branch
Salary: £26,437 per annum
Job Type: Full-time (40 hours per week, including weekends)
Job Types: Full-time, Permanent
Pay: £26,437.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
Education:
- GCSE or equivalent (required)
Experience:
- customer service: 1 year (required)
- Call centre: 1 year (required)
- Customer support: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
