Call Handler jobs

NHS 111 Call Handler

*Full Time and part time hours available*

Become an NHS 111 Health Advisor

A job with purpose, impact… and incredible rewards.

Looking for a career where you matter — every call, every shift?
Join our NHS 111 team in Bicester and be the calm, confident voice that helps people through some of their toughest moments.

This isn’t just a job.
It’s meaningful, fast-paced, energising work where no two days are ever the same.

What You’ll Do

You’ll handle a huge variety of calls, from everyday health concerns to real emergencies. One moment you might support someone in distress, the next you’re guiding a worried parent or helping someone spot the signs of a serious condition.

You don’t need medical experience — just:

• Compassion
• Confidence
• Clear communication
• Resilience
• A genuine desire to help others

We’ll train you with a full 6‑week NHS Pathways programme, giving you everything you need.

The Application Journey

• Online Application — tell us why you’re a great fit
• Online Assessments — listening, problem-solving & critical thinking
• Face-to-Face Interview — your chance to shine

Role Essentials

• Based in Bicester (office-based only — NO remote working)
• Must be 18+
• Right to work in the UK (no visa sponsorship available)
• Please note that Training courses are scheduled to run monthly from November 2026
• Limited full-time vacancies — apply early!

Apply now — your future with NHS 111 starts here.

You don’t need a medical background for this role—just a genuine passion for helping others. We’re looking for someone who’s detail‑focused, efficient, and able to balance assertiveness with empathy.

Your own wellbeing matters just as much as the care you give to others, and supporting the colleagues around you should come naturally. At SCAS, every one of us plays a key part in delivering exceptional patient care, and your contribution will be valued from day one.

If you’re ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we’d love to hear from you!

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

Apply now — your future with NHS 111 starts here.

Why You’ll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift (up to £17.78/hr):

Saturdays & weekday nights

• +69% uplift (up to £22.26/hr):

Sundays & bank holidays

And of course — the full package of NHS benefits, including:

• 27–33 days annual leave (pro rata)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full-time & part-time shifts available

This is your chance to build an NHS career with real progression and stability.

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

• Application – online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
• Assessment session – an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
• Interview – face to face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Essential:

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

Desirable:

NHS Pathways Trained

NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge and Experience

Essential:

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Desirable:

Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at ccc.recruitment@scas.nhs.uk

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Indeed#

Job Type: Full-time

Pay: £25,760.00-£27,476.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking

Work Location: In person