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Student Services Officer - job post

CATS Global Schools
43-45 Bloomsbury Square, London WC1A
Full-time

Location

43-45 Bloomsbury Square, London WC1A

Full job description

CATS College offers a range of high school programmes for students from 14 years old, including GCSE’s A level and International Baccalaureate in the UK and High School Diploma in the USA. At the heart of our ethos is the recognition of the fact that everyone is different. Our personalised approach to learning ensures students achieve the best grade possible, and working in partnership, we help them prepare for and select the best degree programme at the best university to suit their personal strengths and career aspirations. CATS College London is part of the CATS Colleges Group, which, since 1952, has been delivering the highest quality academic, creative and English language programmes, preparing thousands of students to progress onto the world’s leading universities.

The CATS Colleges Group aims to be the undisputed customer service leader in the international education sector and to be recognised as such by its agents, partners and their clients, by the universities it works with and by its competitors. The objective is simple: to embed exceptionally high standards of service delivery in every single customer interaction that takes place and to ensure that the defined CARE principles are a constant focus for all, that they are clearly understood and are effectively applied across the whole organisation in all teams and at all levels of responsibility.

OVERVIEW OF THE JOB

The main purpose of the Student Services team is to enhance the student, parent and agent experience and ensure the College is always delivering excellent standards of customer service. The team is a central point of contact within the College for all students, parents and agents (our customers) as well as internal stakeholders including Sales & Marketing and Admissions. The team is also responsible for ensuring any prospective students, parents and visiting agents are given an exceptional welcome, including a tour of the College, and that their questions are answered accordingly. As the face of the College you are expected to communicate professionally, effectively and efficiently at all times within agreed turnaround times. You will contribute to the success of each student’s journey throughout their time at the College by means of exemplary support and attention to individual needs. The role also has responsibility for ensuring compliance with the UKVI regulations for international students, working closely with the Compliance Officer.

PLEASE SEE THE ATTACHED JOB DESCRIPTION FOR THE MAIN RESPONSIBILITIES OF THE JOB AND PERSON SPECIFICATION

ABOUT CATS COLLEGES

In the context of international education, the name CATS is known and loved by generations of learners and is synonymous with excellence. Originally, CATS was an acronym for Cambridge Arts, Technology and Science, representing the focus of the founding colleges based in the city. However, today, CATS Colleges, is much broader, it brings together a number of schools in four countries (UK, US, Canada and China). Its portfolio includes independent boarding schools, an Arts University College, English language schools and a variety of summer schools all with the common purpose of “inspiring the next generation of world shapers.”

Job Type: Full-time

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