Location: Harrods, Knightsbridge – Central London
Salary: £14.24 per hour (£12.71 p/h + 12% holiday payment)
Contract: Zero-hour, Temporary up to 3 months contract, with potential for permanent opportunities
Hours: Full-Time – 5 days per week, 37.5 hours
Start Date: From the first week of November, with additional start dates available throughout November

Step Into Luxury This Festive Season

Elite Associates is proud to partner with Harrods, one of the world’s most iconic luxury department stores, to recruit exceptional Mandarin-speaking Sales Associates for exciting seasonal opportunities across the renowned Food Hall.

This is an ideal opportunity for candidates who thrive in busy, high-energy environments, enjoy working at pace and are confident delivering exceptional customer service when the shop floor is at its busiest.

Candidates must hold a valid Level 2 Food Safety and Hygiene certificate or be willing to obtain one before starting work.

About the Role

You will work within one of Harrods’ prestigious Food Hall departments, supporting customers throughout the busy festive trading period.

The Harrods Food Hall is a fast-paced, high-volume environment, particularly in the run-up to Christmas. You will need to be comfortable managing multiple customer requests, working efficiently under pressure and maintaining exceptional service standards even during the busiest periods.

Opportunities are available across Fresh Food and Wine & Spirits, including:

Fruit & Vegetables
Bakery & Patisserie
Fromagerie / Cheese
Meat & Poultry
Fish
Traiteur / Delicatessen
Confectionary
Wine & Spirits

Your responsibilities will include:

Delivering exceptional and personalised customer service in a busy, fast-paced environment
Assisting Mandarin-speaking and international customers
Providing product information and recommendations
Managing multiple customer requests efficiently and professionally
Supporting stock replenishment and back-of-house operations
Maintaining excellent presentation and standards during busy trading periods
Assisting with packaging and department set-up
Working quickly and efficiently while maintaining attention to detail
Creating memorable experiences for Harrods’ diverse global clientele
Working collaboratively as part of a high-performing team

Please note: Candidates must be comfortable handling all types of food and beverages and must not have any food allergies that could be impacted by working in a retail food environment.

About You

We are particularly interested in candidates who enjoy working in fast-paced, busy environments and are used to maintaining a high standard of service under pressure.

You will ideally:

Be fluent in Mandarin
Have previous experience in retail, hospitality, food & beverage or customer service
Be comfortable working in high-volume, fast-paced environments
Enjoy being busy and working at pace
Be able to remain calm, positive and professional under pressure
Be confident managing multiple customers and priorities at the same time
Have excellent communication and interpersonal skills
Be confident interacting with an international and luxury clientele
Be energetic, proactive and customer-focused
Have immaculate grooming, presentation and communication skills
Be physically capable of handling stock and deliveries where required
Be flexible to work weekends, evenings and key Christmas trading days
Have an interest in food, wine, spirits or luxury retail
Previous luxury retail experience is desirable but not essential

This role would suit someone who genuinely enjoys the energy of a busy retail environment, is not intimidated by high footfall and gets satisfaction from delivering great service when things are moving quickly.

Why Join Us?