The Business Change Consultant plays a key role in supporting and delivering people-centric change across workplace transformation programmes. Working closely with Experience Managers, client stakeholders, and delivery teams, this individual will lead the design and execution of change interventions that enable user adoption and ensure the successful realisation of business value.

This role requires a balance of strategic thinking and hands-on delivery, with strong experience in change planning, impact assessment, stakeholder engagement, and user readiness. The Consultant/ Senior Consultant will act as a trusted advisor to clients navigating large-scale digital change.

Key Responsibilities

Change Delivery & Advisory

Lead or support the development of end-to-end business change strategies aligned to programme objectives and timelines.
Conduct change impact assessments and readiness activities, identifying key personas, pain points, and areas requiring support.
Develop and maintain stakeholder maps, engagement plans, and communications matrices.

User Adoption & Engagement

Design and deliver tailored engagement interventions to drive awareness, desire, and capability for change.
Define and track success metrics for adoption, using feedback and behavioural insights to iterate approaches.
Collaborate with training and comms leads to ensure a unified and timely user experience.

Client Collaboration

Build strong relationships with client stakeholders at multiple levels, acting as the voice of the user throughout the programme.
Facilitate workshops, drop-ins, and feedback sessions to test assumptions, gain buy-in and co-create solutions.
Provide coaching to business leads, champions, and change agents to build internal capability

Practice & Capability Development

Contribute to the growth of Capgemini’s Modern Workplace change offering through knowledge sharing, asset development, and mentoring junior team members.
Stay informed on emerging tools and trends in employee experience, workplace culture, and digital adoption.

Your profile:

Essential Experience

Proven track record delivering business change initiatives as part of digital or workplace transformation programmes.
Skilled in stakeholder management, change impact analysis, and adoption strategy development.
Comfortable operating in fast-paced, ambiguous environments and balancing multiple priorities.
Experience in Agile, SAFe or other iterative delivery environments.

Desirable Skills

Familiarity with workplace technologies (e.g., Microsoft 365, ServiceNow, Copilot) and their impact on people and processes.
Understanding of behavioural science or human-centred design principles.
Knowledge of change measurement tools and KPIs.
Qualifications
Degree in Business, Organisational Psychology, or a related field - optional
Previous consulting or advisory experience strongly preferred.

What you'll love about working here:

Glassdoor Recognition

We are delighted to be in the top 10 for the ‘Glassdoor Best Places to Work UK 2025’. Received this accolade for 5 consecutive years, to see what it’s like to work at Capgemini Invent, visit our Glassdoor page.

Flexibility to Work Your Way

You will have the freedom to structure your day in the way it works best for you. We prioritise our output more than the number of hours we work. Hence, one of our key values is ‘Freedom’.

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your Wellbeing

You’d be joining an organisation which puts your wellbeing at the top of its priority with over various health & well-being communities and monthly surveys. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

You will have the freedom to express your ideas to your colleagues who are attentive to your ideas and viewpoints. This is encouraged as that’s what makes us an innovative workplace. Hence, one of our key values is ‘Boldness’.

Regular Promotion Cycles

Furthermore, we truly believe in the importance of recognising people for their great work, which is why we have regular promotion cycles to compensate people.

Need to know:

At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

CSR:

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies

by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini:

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22 billion.

Join our team of transformation consultants and deliver solutions powered by science, creativity, and technology. Embrace the freedom to innovate boldly and drive impactful change. Apply now!