The Virtual Respiratory Specialist will play an important role in supporting the adoption of innovative therapies within the respiratory disease area through high-quality remote engagement with healthcare professionals across the UK. Working primarily through digital channels, the individual will build trusted customer relationships, deliver educational and clinical information, and support healthcare professionals in improving patient outcomes in chronic respiratory conditions.

The role requires strong communication and customer engagement skills, with the ability to effectively interact with healthcare professionals across Primary Care and Secondary Care using virtual platforms. The Virtual Respiratory Specialist will execute customer engagement plans, identify opportunities to support clinical practice, and deliver impactful interactions through digital channels including video calls, webinars, email, and telephone engagement.

Operating within a remote working environment, the successful candidate will collaborate closely with field-based colleagues and cross-functional teams to maximise customer reach, engagement, and value.

Responsibilities

The primary role responsibilities include, but are not limited to, the following activities:

Deliver high-quality virtual engagement with healthcare professionals across Primary Care and Secondary Care.
Build and maintain professional relationships with GPs, Practice Nurses, Respiratory Nurses, Pharmacists, Consultants, and other relevant healthcare stakeholders.
Support the achievement of sales and customer engagement objectives through planned virtual interactions.
Deliver compliant, customer-focused conversations that support improved patient care and treatment outcomes.
Utilise approved materials and clinical data to support evidence-based discussions within the respiratory therapy area.
Execute customer engagement plans aligned with business priorities and customer needs.
Use customer insights, CRM data, and analytics to identify opportunities for engagement and follow-up.
Deliver virtual educational events, presentations, and product update sessions.
Collaborate with field-based Respiratory Specialists to support customer coverage and account objectives.
Maintain accurate records of customer interactions and activity within CRM systems.
Monitor customer feedback, market trends, and competitor activity to support continuous improvement.
Ensure all activities are conducted in accordance with industry regulations, compliance standards, and company procedures.
Develop and maintain a strong understanding of respiratory disease management, treatment pathways, and the healthcare environment.
Utilise a range of digital communication channels to maximise customer reach and engagement.

Requirements

Education:

Meets all legal requirements for pharmaceutical sales representatives within the UK.
BA/BS degree or equivalent preferred.
Degree in Life Sciences, Healthcare, Business, or a related discipline advantageous.

Skills & Experience:

Pharmaceutical, healthcare, inside sales, or customer-facing commercial experience preferred.
Strong communication, presentation, and relationship-building skills.
Experience engaging customers through virtual or digital channels is advantageous.
Ability to communicate clinical and scientific information clearly and effectively.
Results-focused with a proven commitment to achieving performance objectives.
Strong organisational, planning, and time-management skills.
Ability to work independently while contributing effectively within a broader team environment.
Comfortable using CRM systems, Microsoft Office applications, and virtual engagement platforms.
Strong customer focus and a proactive approach to problem solving.
Demonstrated ability to learn quickly and adapt to a dynamic healthcare environment.
Self-motivated, accountable, and driven to deliver a high-quality customer experience.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

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Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

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