Care Home Administrator jobs

Who are we?

Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team.

We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.

The Role:

Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Home Administrator to join our team at Collington Park Lodge. As we continue to expand and innovate in the Care sector, we're seeking an individual who is passionate about ensuring Care Home’s high standards are maintained and that the care home values of trust, respect and care are always maintained and that each team member treats residents with respect and dignity.

Key Responsibilities:

• Dealing with all telephone calls and enquiries and maintaining Coolcare systems.
• To support the team to plan events within the care home that will engage with the local community.
• To actively manage the move in and out of residents.
• Lead on the showing of visitors around the care home in a professional manner in conjunction with the General Manager.
• To ensure all available bedrooms are to “show standard” at all times.
• To ensure management information regards occupancy, enquiry levels and waiting list analysis is up to date at all times.
• To undertake financial administration as required, including petty cash, resident monies (where applicable) and invoicing.
• To handle the sensitive issue of Aged Debt recovery.
• To undertake the ordering of supplies and reporting of maintenance issues.
• To provide training and support to staff in relation to enquiry handling, showing visitors around as needed.
• Communicating with residents in a friendly and appropriate manner.
• Provide Home Administrator support to other Care Homes as required.
• Provide administration support to the General Manager and any other duties as required.
• To support the Lifestyle team with administrative-based activities.
• To be able to undertake other tasks deemed appropriate by the General Manager.
• To deputise the role of the CRM in their absence, which may include: proactively managing the enquiry process from initial contact to conclusion. Generating customer enquiries in order to maximise revenue coming into the Care Home and meet the financial targets set.

Who are we looking for?

The successful Home Administrator will have effective communication and exceptional interpersonal skills. It's essential to build professional relationships with prospective residents, families, suppliers, and professionals. Teamwork is crucial, with members aligning with and supporting the company’s values of compassion, thoughtfulness, integrity, and excellence at all times.

Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you're ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Crystal Care Collection.

Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week.

Place of work: Collington Park Lodge, Bexhill.

Our screening and recruitment process is conducted in line with Crystal Care Collections’ Safeguarding Policy.

Job Types: Full-time, Permanent

Pay: £29,000.00-£31,000.00 per year

Application question(s):

• Do you require Visa Sponsorship? (Includes switch)
• We are completely smoke and vape free, is this agreeable?

Work Location: In person