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    • Compassionate and empathetic, with a commitment to patient care.
    • Navigating patient queries to ensure they receive the appropriate care and information.
    • Care home: 1 year (preferred).
    • This is an exciting opportunity to make a real impact by establishing top notch administrative processes and maintaining accurate…
    • Ideally, you’ll have a Level 3 Business Administration qualification or commitment to working towards it, as well as experience of the care sector.
    • You will have a genuine passion for care and supporting the elderly.
    • Maintain accurate records of the care provided and document/report any evident changes.
    • Ensure all care visits are covered and delivered in line with agreed care plans.
    • Allocate care staff to service users according to care requirements, skills,…
    • Enhanced pay for working bank holidays (in care homes).
    • Joining bonus available in some homes.
    • Training Coordination: Help coordinate training within the home,…
    • Our 63-bed home is made up of four specialised units, each providing high-quality, person-centred care for residents living with complex needs, including…
    • Experience the true empowerment of a flexible and fulfilling career journey with Care UK.
    • Provide a warm welcome to visitors in a friendly, efficient, and…
    • Providing care: 1 year (preferred).
    • Senior care: 1 year (required).
    • Monitor patient progress and adjust care plans as necessary, ensuring optimal outcomes.
    • To carry out care duties during office hours on an emergency “as required” basis in the event of staff shortage *.
    • Excel to a basic level.
    • Experience in care/ nursing home setting an advantage but full training provided.
    • Hours per week dependent on shift pattern - will include mainly weekend cover.
  • View similar jobs with this employer
    • Covering care calls during office hours where needed.
    • Strong IT skills, ideally including digital care planning systems.
  • View similar jobs with this employer
    • Covering care calls during office hours where needed.
    • Strong IT skills, ideally including digital care planning systems.
    • Contract: Full-time, permanent role.
    • Providing care: 1 year (required).
    • Senior care: 1 year (required).
    • Monitor patient progress and adjust care plans as necessary, ensuring optimal outcomes.
  • View similar jobs with this employer
    • Knowledge of domiciliary care and relevant care regulations is desirable.
    • Previous experience in a care coordination, scheduling, or care management role.

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Job Post Details

Reception (Care Navigator) - job post

Whitchurch Road Surgery
Sachville Avenue, Cardiff CF14 3NY
From £12.73 an hour - Part-time
Responded to 75% or more applications in the past 30 days, typically within 11 days.

Job details

Pay

  • From £12.73 an hour

Job type

  • Part-time

Location

Sachville Avenue, Cardiff CF14 3NY

Benefits

Pulled from the full job description

  • Free parking
  • Company pension
  • On-site parking

Full job description

Part Time Receptionist (Care Navigator)

20 hours per week (Part time)-Maternity Cover

We are a busy GP surgery with an 8,000-patient list, and we are looking for a friendly and efficient Part-Time Receptionist (Care Navigator) to join our team at Whitchurch Road Surgery.

Key Responsibilities:
- Acting as the first point of contact for patients, both in person and over the phone.
- Scheduling appointments and managing the practice diary.
- Navigating patient queries to ensure they receive the appropriate care and information.
- Handling and updating patient records using our clinical system.
- Liaising with GPs, nurses, and other healthcare professionals to ensure smooth service delivery.
- Assisting with general administrative duties, including emails, filing, and scanning.

Key Skills & Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, busy environment while remaining calm and professional.
- Strong organisational skills and attention to detail.
- Proficiency in IT systems (experience with medical software such as Vision/EMIS is advantageous but not essential).
- Compassionate and empathetic, with a commitment to patient care.
- Previous experience in a healthcare or receptionist role is desirable but not essential.

Working Hours:

20 hours per week, with some flexibility required to cover busy periods.

If you are a motivated individual who enjoys working in a busy, people-facing environment, we would love to hear from you.

We look forward to welcoming you to our friendly team!

Job Type: Part-time

Pay: From £12.73 per hour

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:

  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

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