Carlton House Hotel jobs

General Manager

Carlton Towers | Hospitality & Estate Events

Salary: £45,000–£50,000 per annum

Job type: Full-time
Reports to: Estate Director

About Carlton Towers

Carlton Towers is a magnificent historic estate offering a distinctive range of hospitality experiences, events and accommodation. From exceptional dining and guest experiences to weddings, private functions and seasonal events, we are passionate about sharing our home and stories with our guests.

Our vision is to create experiences, nurture rich connections and build lasting memories. We are looking for an inspiring and commercially minded General Manager to lead our hospitality operations, develop our people and deliver an outstanding guest experience across the estate.

The Role

As General Manager, you will take responsibility for the day-to-day leadership and performance of our hospitality operations, ensuring consistently high standards of service, operational excellence and commercial success.

Working closely with the Estate Director and wider estate team, you will lead, motivate and develop a high-performing team, take ownership of budgets and financial performance, and ensure that every guest receives a memorable Carlton Towers experience.

This is an exciting opportunity for an experienced hospitality leader who combines a passion for people and service with strong commercial awareness and a hands-on approach to management.

Key ResponsibilitiesLeadership & People Development

• Lead, inspire and develop a motivated, engaged and high-performing hospitality team.
• Recruit, train, coach and appraise team members, supporting their professional development.
• Create a positive workplace culture where people feel valued, supported and motivated.
• Promote teamwork, accountability and a sense of pride in delivering exceptional hospitality.

Guest Experience & Service Excellence

• Champion outstanding customer service and guest satisfaction across the estate.
• Ensure service is efficient, knowledgeable, welcoming and consistent.
• Drive seasonality across the hospitality offering, identifying opportunities to enhance the guest experience.
• Work collaboratively with the wider estate team to deliver successful weddings, events and other hospitality experiences.

Commercial & Financial Performance

• Prepare, manage and deliver achievable sales and EBITDA budgets.
• Take ownership of departmental financial performance, identifying opportunities to maximise revenue and profitability.
• Manage staffing rotas effectively to achieve target wage costs without compromising service standards.
• Control procurement and operational expenditure, ensuring costs remain within budget.
• Engage the team in weekly sales targets and monitor performance against key performance indicators.
• Maintain appropriate stock levels and ensure monthly stocktakes are completed accurately.

Operational Management

• Oversee the effective day-to-day running of hospitality operations, ensuring procedures and service standards are consistently followed.
• Maintain a safe, organised and efficient working environment.
• Ensure equipment and operational machinery are properly maintained and serviced.
• Promote staff welfare and wellbeing across departments.
• Review operational processes and identify opportunities to improve efficiency and performance.

Compliance & Standards

• Ensure statutory compliance, reporting and required testing are maintained in conjunction with the relevant estate departments.
• Take ownership of statutory training across the hospitality team.
• Maintain legal compliance and operating standards across front-of-house areas.
• Ensure the kitchen maintains excellent food safety and environmental health standards.
• Oversee risk assessments, regular reviews and adherence to health and safety procedures.

About You

We are looking for a confident and approachable hospitality professional who can balance commercial performance with exceptional people leadership and guest service.

You will ideally have:

• Proven experience in a General Manager or senior hospitality management role.
• Strong financial acumen, with experience managing budgets, sales targets, labour costs and profitability.
• Excellent leadership skills, with the ability to motivate, develop and bring the best out of a team.
• A passion for delivering outstanding customer experiences and consistently high service standards.
• Strong operational knowledge, including stock control, procurement, health and safety and compliance.
• The ability to analyse performance, identify opportunities and implement improvements.
• Excellent communication, organisation and problem-solving skills.
• A proactive, flexible and hands-on approach, with the confidence to lead from the front.

Experience within a hotel, restaurant, events venue, wedding venue or multi-department hospitality business would be advantageous.

What We Offer

• A competitive salary of £45,000–£50,000 per annum, depending on experience.
• The opportunity to lead hospitality operations within a distinctive historic estate.
• The chance to make a meaningful impact on team development, guest experience and business performance.
• A collaborative working environment where initiative, leadership and new ideas are encouraged.
• The opportunity to help shape memorable experiences for guests across Carlton Towers.

Applications close: 6th November

Interviews: Week commencing 9th November

Join Us

If you are a commercially driven hospitality leader who enjoys developing people, improving performance and creating exceptional guest experiences, we would love to hear from you.

Apply today with your CV and a covering letter to mark@carltontowers.co.uk explaining your experience and why you would be a great fit for Carlton Towers.

Job Types: Full-time, Permanent

Pay: £45,000.00-£50,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Work Location: In person