Carlton House Hotel jobs

POSITION SUMMARY

Public Area Attendant - OVERNIGHT

Shift varies and may include overnight shift.

Ideal Candidate must have:

• Previous experience in Housekeeping industrial cleaning.
• Previous experience in stone, hardwood floors and carpet care treatment.
• Ability to lift 80 pounds, pull, and push heavy objects.
• Flexibility on the schedule and able to work different shifts, including overnight when required.
• Knowledge of proper chemical handling.
• Prior guest relations training.
• High school graduate or equivalent vocational training.
• Ability to communicate in English required (read, write and speak).
• Ability to move, lift carry, push, pull and place objects up to 60 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time

Responsible for maintaining the cleanliness of public and back of the house areas including employee male locker rooms, restrooms and showers. Dust surfaces and clean glass and floor surfaces in public and employee areas using designated chemicals, supplies, and equipment. Empty trash containers, ashtrays and ash urns in public areas into proper containers. Inspect condition of furniture for tears, rips, and stains and report damages. Clean and maintain lights. Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms.

KEY TASKS & RESPONSIBILITIES:

• Removing garbage, stripping linen and assist in bed making in heavy turn around days.
• Sort linen by kind (terry and flatwork pieces).
• Filling and sanitizing re-usable bathroom amenities
• Packing closets with linen according to par levels previously set.
• Distribute linen and other items to housekeeping pantries. Maintain line pantries clean and organized.
• Perform general cleaning of all guestroom surfaces to include tub, wall tile, hard floors, walls, windows, mirrors
• Vacuum/mop sweep/damp mop/spot clean/spray buffing of floor surfaces, using machinery as required.
• High and low dust (including skirting boards/window ledges/curtain rails/notice boards/picture frames/furniture/doors and door stays)
• Vacuum carpeted areas, daily removal of spots or stains, and shampooing of carpets using machinery on housekeeping supervisor instruction.
• Damp clean all telephones.
• Flipping Inspecting and steam cleaning mattress and other upholster goods.
• Clean baths, showers, and sinks, polish all chromium fittings.
• Assist with curtain changing and upholstery cleaning.
• Waxing, stripping and buffing all assigned floors.
• Polishing floors and carpet extraction.
• Excellent customer service skills
• Previous experience in performing floor care duties and carpet cleaning using carpet machines, buffing machines would be a plus.

Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.

No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.