Case Handler jobs in Leeds

Are you passionate about making a positive difference for children and young people with special educational needs and disabilities (SEND) and their families?

We are looking for a motivated, organised and compassionate SEND Casework Officer to join our SEND team at City of York Council.

This is a varied and rewarding role in which you will support children, young people and their families through the Education, Health and Care (EHC) needs assessment and planning process and beyond. You will manage a caseload, coordinate information from families and professionals, and help ensure that statutory processes are progressed effectively and within required timescales.

About the role

As a SEND Casework Officer, you will:

• Manage a caseload of children and young people through statutory SEND processes.
• Coordinate EHC needs assessments, Education, Health and Care Plans (EHCPs) and associated casework.
• Work closely with children and young people, parents and carers, schools and settings, and colleagues across education, health and social care.
• Gather, review and coordinate professional advice to support effective decision-making.
• Maintain accurate records and ensure cases progress within statutory requirements and timescales.
• Communicate clearly and sensitively with families, particularly where situations may be complex or challenging.
• Contribute to annual review and transition processes and help ensure plans remain focused on the child or young person’s needs, aspirations and outcomes.
• Support effective partnership working and contribute to the continuous improvement of SEND services.

About you

We are looking for someone who is:

• highly organised and able to manage competing priorities and deadlines;
• confident communicating with families and a wide range of professionals;
• able to build positive and respectful working relationships;
• comfortable managing detailed and sometimes complex information;
• able to produce clear, accurate and professional written work;
• resilient, solution-focused and able to remain calm when dealing with challenging situations;
• committed to person-centred practice and improving outcomes for children and young people with SEND.

Knowledge or experience of SEND, education, social care, health, casework or a similar environment would be particularly valuable.

You will be joining a busy and supportive service with an important role in helping children and young people with SEND access the support they need.

If you are an excellent communicator, enjoy managing varied and meaningful work, and want a role where you can make a genuine difference for children, young people and families across York, we would love to hear from you.

This post is suitable as a job share opportunity.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express themselves fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

Please note, we do not have a sponsorship licence to sponsor individualsfor visas to work in the UK, therefore we are unable to offer sponsorship for this role.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Rebecca Hairsine, SEN Casework Manager at rebecca.hairsine@york.gov.uk or on 07885498761.

Closing date: Thursday 22 October 2026 at 12 midnight

Interview date: Wednesday 28 October 2026