Case Management jobs

As a Security Operations Associate in Cybersecurity & Tech Controls, Vulnerabilities Management Team, you will be a key member of the EMEA team, as part of a follow-the-sun global team. You will work directly with Line of Business Application Teams, Subject Matter Experts, Production Management Teams, Product Owners, Senior Technology Management, External Vendors and Risk and Control functions. You'll be on the front lines of managing vulnerabilities by making critical decisions on the inherent risk to the infrastructure or the application itself and thus the risk to the firm clients & customers. You will be working with a highly-motivated team laser-focused on analyzing, scoping, developing and delivering solutions built to stop adversaries and strengthen our security posture. Your research and work will ensure stability and resiliency of our current technology products, emerging technology and our vast application estate. Working in tandem with various internal teams both in Cyber and various Line of Business partners, as well as technologists and innovators across our global network, by leading the positive actions that will stop adversaries and strengthen customer's confidence.

Job responsibilities

• Review new vulnerabilities published from multiple sources and identify those that may pose risk to the firm.
• Define an accurate risk rating in line with proprietary and industry standard risk rating methodologies.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate security investigation triage and incident reporting, validating outputs and handling operational data according to sensitivity and security requirements.
• Document impacted assets and/or application(s) providing a detailed write up on the risk and exposure posed by vulnerabilities.
• Assess threat actor intelligence, exploit code, and/or conceptual code to determine attack vectors.
• Recommend any risk mitigation factors and define the remediation activity if known.
• Assess security researcher identified vulnerabilities to provide recommendations on remediation and identify additional risk
• Leverage AI tools to accelerate the triage and assessment of vulnerabilities, as well as improve the process workflow and documentation quality.
• Drive global teams' daily workflows through case-load analysis and prioritization, while serving as the technical lead and representative on major incidents impacting the Vulnerability Management space.
• Demonstrate the ability to develop and form strong working relationships with the partnering Cybersecurity Operations functions and key technology leaders in the region.
• Drives reuse-first adoption of AI-assisted workflows to enhance threat detection and response processes, ensuring outputs are validated and aligned to security, resiliency, and auditability expectations.

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
• 3+ years' experience in a Cyber Operations/Vulnerability Management role with a strong knowledge of operational processes supporting Vulnerability Management and the wider Security Operations Centre; with the ability to demonstrate comprehension of the end-to-end Vulnerability Management workflow (to include industry standards such as CVE, CPE, CVSS).
• Demonstrated experience coordinating Incident Management and/or cyber incident response, including cross-team alignment and clear stakeholder communications.
• Strong and broad understanding of Cyber Security Controls (Physical, Logical, Processes and Procedures).
• Strong and broad understanding of leading vendor products/applications e.g., Oracle [Java], VMWare, F5, Citrix, Microsoft; to include product lifecycle & release schedules.
• Strong and broad understanding of open-source software deployment in a large technology estate.
• Strong understanding of cloud (public and private) environments, along with familiarity in cyber vulnerability detection and scanning tools.
• Experience working with data sources using SQL, JSON, APIs, and Splunk, alongside Agile practices, including managing remediation actions through an active backlog and Jira.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support security operations workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted investigation findings and recommendations before implementation, escalating when uncertain and ensuring outcomes align to security and auditability expectations.
• Previous 24 x 7 operations experience.

Preferred qualifications, capabilities, and skills

• Have an aptitude for Vulnerability Research and Exploit Development (either from a professional background or by demonstrating an aptitude e.g. through capture the flag challenges).
• Experience with frontier AI models and the ability to conduct AI assisted vulnerability research.
• Be operationally focused and enjoy working in a dynamic environment, with the day-to-day focus on quick and timely risk reduction activities.