Case Management jobs

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to groundbreaking tech, gold bullion to avocados and everything in between. We move cargo that positively impacts society worldwide. Whatever people need, wherever they are. At IAG Cargo we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). Powered by five airlines, our reach is truly global – but it’s the impact we make that defines us. At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, that is Trusted to Deliver.

About the role

You will play a crucial role in setting the direction and delivering long-term changes, improvements and additions to our physical infrastructure at our key hubs at London Heathrow, Madrid and Dublin.

You will be responsible for capturing business requirements, investigating and assessing options to meet those requirements, while using data to support decision-making. You will be responsible for analysing and designing solutions which enable us to grow our business and enhance our infrastructure. These enhancements could include increasing capacity, operational efficiency, sustainability or cost-effectiveness of our facilities.

You will be required to engage at various levels within the organisation to capture business requirements, develop detailed analyses and help to translate these into a coherent and deliverable Infrastructure strategy.

You will develop and shape strategic plans, bringing strong skills in data modelling, critical thinking, problem-solving and logical reasoning.

The role is broad, requiring an ability to carry out analyses and justifications across a range of categories to support the overall infrastructure strategic vision.

What you’ll do

High-Level

• Undertake data-led analyses to assess current infrastructure suitability and to validate infrastructure expenditure as part of the overall strategy.

• Engage with a diverse range of stakeholders to capture business requirements and gather and interpret data from a wide range of sources.

• Lead on the development of business cases once the direction is agreed and ahead of implementation.

Requirements capture

• Engage with business functions to gain a deep understanding of the infrastructure facilities and operational processes.

• Capture and document business requirements from various stakeholders and help to translate these into key infrastructure requirements.

• Lead stakeholder consultation and capture/playback of ideas and approaches.

Infrastructure modelling

• Provide analytical expertise, bespoke analyses, and support insight driven decision-making.

• Undertake a range of analyses to validate long-term strategic decision-making by modelling future infrastructure needs and requirements at key hubs based on growth and wider factors.

• Develop detailed models to understand current infrastructure utilisation and forecast to estimate future bottlenecks.

• Provide deep insight to critical business questions using a variety of analytical tools and sources

Options/scenario analysis and development for specific schemes

• Lead or support workshops on optioneering and support in options analysis and assessment.

• Support initial concept designs with third parties and internally.

Business case development

• Lead on the production of business cases to deliver the Infrastructure strategy, employing skills in analysis, critical thinking, presentation and persuasion to navigate internal approvals.

It's all about you

What you’ll bring to IAG Cargo:

Business/stakeholder management

• Strong analytical approach to capturing business requirements, documenting them in a succinct and methodical way

• Strong workshop leader and facilitator

• Ability to form good stakeholder relationships, with a proven ability to influence, negotiate and persuade and finding compromises between opposing views and opinions

Core analysis

• Analytical, logical and creative thinker

• Proven ability to structure problems and address methodically

• Experienced in delivering detailed analytical models and producing visualisations

• Interpretation and analysis of business performance to inform decision-making

General

• Excellent problem-solver and critical thinker

• Ability to work under pressure

• Strong written and verbal communication skills with ability to explain complex solutions in a simple and coherent manner to a range of audiences

• Ability to prioritise workloads and manage tight deadlines

• Highly effective team worker

• Strong business acumen and commercial awareness

Skills and Experience:

Essential Experience:

• Bachelor's degree in an analytical subject or equivalent experience

• Demonstratable experience of successfully performing an analytical role in various settings

• Analysing complex issues, packaging findings and presenting effectively to stakeholders

• Proficiency in data analysis, modelling, forecasting and visualisation (advanced level of Excel is essential)

• Adept at producing compelling, engaging and persuasive PowerPoint reports of summarised analysis

• Experience of requirement documentation and process engineering

Desirable Experience:

• Experience working with visualisation software, e.g. Tableau

• Experience working with SQL

• Experience leading Business Case development

• Experience of major business change programmes

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.

• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

• Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.

• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses

• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders

• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Diversity and Inclusion

Our recruitment procedures positively support our diversity and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.

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